SIG is one of the world's leading solution providers for the food and beverage industry in the carton packaging and filling technology sector.
We are proud of the competence and experience of our more than 5,000 employees worldwide, which enable us to respond quickly and effectively to local customer needs.
For our BSC IT GAD team in Cluj-Napoca we are looking for a Salesforce Business Support Senior Analyst.
Key job responsibilities :
Provide support to our end-users. Responsible for troubleshooting issue, sort between application and product issue and fix application issues while escalating product issues.
Modify roles or record-sharing rules to reflect any organizational changes or internal business rules. Maintain the system / process / project documentation updated.
Design and Develop : Create and maintain fields, record types, views, reports, dashboards, page layouts and other salesforce.
com objects and customizations. Monitor and manage exception logs for back end system integration with SFDC. Assist with migration from other systems / processes into Salesforce.
com. Develop training materials and provide training and support to end users. Responsible for user creation and user management : Queue, Permission Set & Public Group Assignment Responsible for performing and testing backend configuration of the FSM module based on functional design from Solution Owner.
Maintain awareness of the rapidly changing technology environment and how new technologies can positively impact Field Service organization.
Identify process challenges and implement appropriate corrections or enhancements with associated training of the teams.
Work with users and management team to develop dashboards and reports to help Field Service team run their business. Facilitate coordination of ServiceMax data and business processes with existing ERP, Sales, and Service ecosystem data to enhance reporting capabilities.
Help and be involved in the Promoting Campaign for Salesforce & ServiceMax within all the Clusters Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments / users
com platform. A good understanding of Field Service business and information technology processes would be a plus. In-depth knowledge of the standard capabilities of SFDC, or other CRM Systems (Preferably Service Cloud).
Extensive hands-on administration and configuration of ServiceMax FSM. Ability to configure standard and custom objects, rules, profiles, record types, etc.
Experience with providing support for end-users. Incident / Request management experience. Ability to lead and manage change through process development and improvement.
Strong communication and influencing skills. Must be able to communicate and work with all levels of management. Demonstrated ability to work in a high intensity, multi-task environment.
Strong analytic skills with the ability to troubleshoot complex systems issues and proficiency in reporting and associated tools.
Exceptionally collaborative, flexible and adaptable when working with customers and various teams in IT or Business. Experience with APEX / Visualforce (Lightning).
Salesforce Admin (Sales cloud or Service cloud certification) and / or ServiceMax Admin certified.
Why Salesforce in SIG?
Our promise :
You are part of a globally successful international company which is one of the best in its industry. A varied and interesting field of work in a highly motivated and dynamic team, personal development opportunities, interaction with others across boundaries and ownership of results are key pillars of your day-to-day success.
Please apply via our job portal. We look forward to receiving your online application including resume and certificates.
A cover letter is not necessary for us.
If you have any questions regarding the vacancy or the staffing process, don't hesitate to contact us under the following contacts.
Get in touch with us.