Process Trainer with French
WNS Global Services
București, ro
5 zile în urmă

Job Description

Delivering the Process Training :

  • Ensure that the new joiners will have the optimum process knowledge to process individually live projects as per the standard procedures and at the required quality standards
  • Ensures Training schedules are followed and delivered
  • Prepares and evaluates knowledge accreditation tests
  • Actively seeks feedback from other and gives feedback to others
  • Creates action plans to improve learning performance during training delivery
  • Adapt training curricula and training structure and accreditation tests based on the internal requirements
  • Ensure that all training logistics have been provided in the agreed timelines
  • Proposes changes in the training content and / or methodology should this be deemed necessary Planning the Process Training :
  • Managing the process knowledge :

  • Prepares together with Quality Analyst the process documentation as per the agreed structure and timelines
  • Ensures regular updates of training curriculum as per the internal requirements
  • Demonstrates curiosity and has an up to date understanding of issues relevant to the business and process
  • Prepare and evaluate monthly Process Knowledge Tests (PKT) for the team and offer feedback
  • Develops and delivers refreshment trainings on specific topics
  • Investigates and provides documentation in support of the performance management processes when necessary
  • Reporting :

  • Prepare required reports for internal or external stakeholders on the training activity or process knowledge level of the team
  • Analysis :
  • Assist Operations teams with identification of training needs for team members
  • Monitor specific KPI’s - Periodic collection and analysis of data received to adapt / improve training quality
  • Develop awareness, knowledge and expertise by driving projects using quality tools like Lean and Six Sigma.
  • Contribute to QNS target through identifying improvement opportunities and implementing action plans focused on achieving QNS.
  • Takes ownership and drives continuous improvement initiatives
  • Qualifications

  • Fluency in French (C1 or C2) & English (C1)
  • Strong oral and written communication skills
  • Strong Presentation Skills
  • Time management and organization skills
  • Proficiency in MS office applications
  • Process oriented, organized, structured and detailed
  • Customer Service Orientation
  • Ability to solve problems proactively
  • Ability to work independently and multi-task with minimum supervision in a dynamic work environment
  • Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities.
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