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Oracle’s Public Cloud TE HUB Assurance Team
Join one of the most visible technology areas within Oracle and be part of a world class cloud team to sustain a positive experience of Customers who adopt Oracle’s Public Cloud as key vendor of their mission critical IT Solutions. This is an exciting opportunity to learn and quickly grow, with a focus on Platform as a Service (Database, Application Development, Security, Integration, Content &Process, and Business Analytics) and Infrastructure as a Service.
The member of the Assurance Team is responsible for handling long term discussion with the customer and secure a positive experience by delivering periodic review of their cloud environment, disseminating best Practices and be sensitive on effective Incident Management.
In this role, by combining business, technical and cloud acumen you will work with enterprise customers to realize the value of cloud with Oracle Public Cloud .
The candidate will:
Qualifications & Requirements
Detailed Description and Job Requirements
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 - 10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job Type:Regular Employee Hire