Senior TE HUB Assurance Specialist - Italian
Oracle
Bucharest, RO,Romania, RO
‎‎în urmă cu 1 oră
Job Description - Senior TE HUB Assurance Specialist - Italian (200010R2)

Job Description

All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.

From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle

Preferred Qualifications

Oracle’s Public Cloud TE HUB Assurance Team

Join one of the most visible technology areas within Oracle and be part of a world class cloud team to sustain a positive experience of Customers who adopt Oracle’s Public Cloud as key vendor of their mission critical IT Solutions. This is an exciting opportunity to learn and quickly grow, with a focus on Platform as a Service (Database, Application Development, Security, Integration, Content &Process, and Business Analytics) and Infrastructure as a Service.


Responsibilities


The member of the Assurance Team is responsible for handling long term discussion with the customer and secure a positive experience by delivering periodic review of their cloud environment, disseminating best Practices and be sensitive on effective Incident Management.

In this role, by combining business, technical and cloud acumen you will work with enterprise customers to realize the value of cloud with Oracle Public Cloud .


The candidate will:

  • Deliver monthly or quarterly review with the assigned customer by making: a summary of their Current Environment and its evolution in the weeks an overview of their billing a review of the IT Operations an overview of the Open/Closed Incidents
  • Act as the primary interface for internal escalation management acting as partner with the Oracle Ecosystem (Customer Success Managers, Product Management, Support, Cloud Operations as well as Sales Operations) to manage service requests in real time by collecting, prioritizing and working towards solving customers’ requests.
  • Ensure high-quality customer service with emphasis on timely resolution and through problem definition and identification.
  • Take charge of resolving escalations and issues and escalate internally when needed.
  • Improve the customer experience and drive service request initiatives that increase customers’ likelihood of cloud adoption.
  • Build relationships with Product Development, Support, Cloud Operations that allow you to facilitate execution of daily tasks.
  • Create and share best practices/ feedback to Customer Success Managers
  • Maintain the customer communication all throughout the entire Cloud Lifecycle experience.



  • Qualifications & Requirements

  • Knowledge of cloud computing, distributed computing
  • Knowledge of IT infrastructure elements and concepts
  • Experience in troubleshooting and diagnosing issues
  • Project management skills
  • Strong communication skills and relationship building skills
  • Creative problem-solving and analytical skills.
  • Flexibility, this is a high growth area that requires agility
  • English is a must
  • Fluency in spoken and written Italian is a must
  • We Offer:

  • Great in-house training on Oracle Cloud Services and Oracle products, helping you to become a specialist in your field
  • The chance to work at the source of Oracle's cutting-edge technology
  • An international working environment that is fun, exciting and always challenging where you can build your career
  • Excellent OTE and benefits package
  • Detailed Description and Job Requirements

    This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

    This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 - 10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

    Job

    :Support

    Location

    :RO-RO,Romania-Bucharest

    Job Type

    :Regular Employee Hire

    Organization

    :Oracle
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