DG - OtC - Sales Admin – Senior Process Associate - French
Genpact
Bucuresti, Romania
3 zile în urmă

Responsibilities

Processing orders / customer requests

Booking of Orders in the ERP system

Handling customer requests

Ensure resolution to customer requests

Follow-up on pending items

Reporting

  • Offering information to customers via e-mails / phone;
  • Updating ERP regarding clients, supplies, pricing;
  • Gathering information from logistics partners and informing customers regarding availability and deliveries;
  • Creating orders (SOs) in the ERP system;
  • Offering resolutions for internal updating requests : credit / debit notes, reimbursements;
  • Building a relation with clients and sales representatives;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient

    Preparing the relevant documents for the orders (export, transport, customs)

    Daily monitoring the assigned orders and customer requests

    Solving issues regarding damaged goods, shipment delayed, etc

    Handling any issues, looking for solutions along with all the parties involved

    Escalating any problems, delays, inconsistencies

    Handling complaints related to logistics and return transports

    Proposing resolution for streamlining activities and taking part in projects to implement these ideas

    Qualifications we seek in you!

    Minimum qualifications

    Communicative level of French and English.

  • High School Degree (University graduate or Economic studies are an advantage);
  • Customer service experience - would be a plus

  • Similar experience in the field;
  • Work experience with an ERP system (SAP -advantage);
  • Preferred qualifications

    Personal culture and client management expertise.

    High motivation and ability to learn.

    Ability to work under time pressure.

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract;
  • Work in a multicultural environment;
  • Various training (initiating, soft skills);
  • Possibility of development;
  • Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

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