Processing orders / customer requests
Booking of Orders in the ERP system
Handling customer requests
Ensure resolution to customer requests
Follow-up on pending items
Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)
Daily monitoring the assigned orders and customer requests
Solving issues regarding damaged goods, shipment delayed, etc
Handling any issues, looking for solutions along with all the parties involved
Escalating any problems, delays, inconsistencies
Handling complaints related to logistics and return transports
Proposing resolution for streamlining activities and taking part in projects to implement these ideas
Qualifications we seek in you!
Communicative level of French and English.
Customer service experience - would be a plus
Personal culture and client management expertise.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer?
Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).