Customer Service Agent
Customer Service AgentBucharestLocalCommercial / Sales / Business DevelopmentRef. : ML-147928We are looking for an enthusiastic Customer Service Agent to join Maersk Line Customer Service and lead our drive for continuous improvement.
You will report to Maersk Line Customer Service Manager and be located in Bucharest.
We OfferWe offer you a unique opportunity to be part of establishing a new company within international shipping & logistics.
You will be an essential part of the success of the new company and get a high degree of personal responsibility. You will be working in a truly international environment and cooperate closely with your colleagues throughout Europe.
Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import / Export areas.
Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line.
Be fully responsible for customer satisfaction, own, manage all customer facing activities.
As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor / market intelligence.
Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-
active resolution handling and Issue resolution ownership.
Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
Work actively with other departments and Maersk offices in other regions.
Monitor agreed service levels, and identify root-cause when targets are not met, advice management of potential service failures and / or trends.
Who we are looking for
University degree in a related area
Strong customer understanding
Focus on constant improvements with a flexible mind
Efficient, decisive, result orientated
Strong drive to give our customers a world class service
Excellent command of written and spoken English, native Romanian
Excellent interpersonal and communication skills
Understanding the needs of the business and of the customer
Energetic, self-motivated and dedicated
Willingness to be a team player
Result-oriented with strong planning and organizational skills
Able to work under pressure
Good command of Microsoft Office applications
No military obligation for male candidates
Having worked in current position for minimum 18 months is a prerequisite for internal applications.
Last application date : 28 April 2017.
For further information, please contact : .Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-
efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships we also propel the growth ambitions of businesses and individuals all over our planet.
Every day our 7,000 seafarers and 25,000 land-based employees at 374 offices share their expertise with our customers around the world to optimize their supply chains, maximize their distribution networks and most of all realize their business potential.
We are devoted to creating simple and reliable solutions for our partners, continuously lifting industry standards and enabling global trade in the most sustainable manner possible.
What we do is more than shipping. We deliver promises. Promises from customers and businesses all over the world. Your promise. Delivered.