Content Moderator – Senior Process Associate – English – On Site Bucharest
Genpact
Bucuresti, Romania
4 zile în urmă

Are you the one we are looking for?

Inviting applications for the role of Content Moderator Senior Process Associate English On Site Bucharest!

In this role, a senior Moderator / SME will be responsible for responding to moderator policy questions / clarifications, player communications (appeals), specialty moderation work, standard moderation work along with floor support and driving performance improvement for assigned set of moderators

Responsibilities

  • Providing real time support / coaching / feedback to the assigned set of moderators by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
  • Handling escalation / level 2 / appeals cases
  • Should be the subject matter expert of the process, product, policy and help drive the performance of the team
  • Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example slurs, cuss words, adult content, etc.)
  • The role also involves moderating content of Egregious nature
  • Recognize trends and patterns and raise issues timely
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our client’s community of gamers
  • Accountable for performance standards (Efficiency, Quality) in a weekly manner
  • Contribute towards Insight generation / Value add for the business
  • Working parallelly with the client POCs regarding the product, process, policy
  • Partner with team leader for the Root cause analysis exercises and take ownership of the performance improvement as per assigned action plan
  • Qualifications we seek in you!

    Minimum Qualifications

  • Any graduate
  • Relevant experience in content moderation / Trust and Safety experience
  • Interest in playing PC games and acumen towards gaming terminologies & Industry
  • Minimum C2 proficiency in English CEFR
  • If selected for bilingual language proficiency in the selected native language
  • Must be able to work on a flexible schedule (including weekends)
  • Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
  • Should be tech savvy
  • Comfortable with dealing with routine work quickly and at a high standard
  • Preferred Qualifications / Skills

  • Experience in playing PC Games (PUBG / BGMI, Fortnite, COD Etc.)
  • Tech Savvy
  • Culturally aware of the regional trends
  • Must be detail oriented, well organized and a self-starter
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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