Are you the one we are looking for?
Inviting applications for the role of Content Moderator Senior Process Associate English On Site Bucharest!
In this role, a senior Moderator / SME will be responsible for responding to moderator policy questions / clarifications, player communications (appeals), specialty moderation work, standard moderation work along with floor support and driving performance improvement for assigned set of moderators
Providing real time support / coaching / feedback to the assigned set of moderators by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
Handling escalation / level 2 / appeals cases
Should be the subject matter expert of the process, product, policy and help drive the performance of the team
Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example slurs, cuss words, adult content, etc.)
The role also involves moderating content of Egregious nature
Recognize trends and patterns and raise issues timely
Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our client’s community of gamers
Accountable for performance standards (Efficiency, Quality) in a weekly manner
Contribute towards Insight generation / Value add for the business
Working parallelly with the client POCs regarding the product, process, policy
Partner with team leader for the Root cause analysis exercises and take ownership of the performance improvement as per assigned action plan
Qualifications we seek in you!
Relevant experience in content moderation / Trust and Safety experience
Interest in playing PC games and acumen towards gaming terminologies & Industry
Minimum C2 proficiency in English CEFR
If selected for bilingual language proficiency in the selected native language
Must be able to work on a flexible schedule (including weekends)
Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
Should be tech savvy
Comfortable with dealing with routine work quickly and at a high standard
Preferred Qualifications / Skills
Experience in playing PC Games (PUBG / BGMI, Fortnite, COD Etc.)
Culturally aware of the regional trends
Must be detail oriented, well organized and a self-starter
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts