Expert Customer Support Associate
3 zile în urmă

Responsibilities & Deliverables :

Your deliverables will include, but are not limited to, the following :

  • Client Management : Develop and manage key operational relationships with Clients. Support Client On-boarding activities, Manage day-to-day client interactions while identifying and prioritizing key client service issues.
  • Delivery of operating reviews

    MOR QBRs).

  • Account Management : Coordinate the execution of the processes enabling successful Contract Management activities associated with renewals, extensions, changes, revisions, amendments, obligations review etc. Management of the intake of
  • new business / services requests and pricing changes as well as the client roadmap for established opportunities.

  • P&L : Achievement of professional service targets. Professional Services (PS) Opportunity identification, qualification, assessment and proposal developing pipeline of opportunities that contribute to overall PS targets.
  • Rationalization : Supports delivery of strategy for assigned Managed Service Programs to identify and eliminate high risk legacy solutions that are not aligned to core products / services.
  • Service Delivery : Manages a client interaction model that will facilitate a best in class client experience liaising between client and Peer groups (Product Mgmt.
  • Technology, Shared Services, and Operations).

  • Risk Management : Identifies risks through client journey mapping and service gap analysis, and provides input for consideration to the line of business risk register as appropriate.
  • Required Experience :

  • University or college degree and / or equivalent experience;
  • 5+ years of progressive experience in a client relationship capacity
  • Experience within the Financial industry working with high profile clients
  • Project management experience to support the successful execution of the client experience road map and delivery of projects that will support our clients’ business
  • Must be available for on-call in weekends as needed.
  • Must be available for night shifts (17 : 00 02 : 00)
  • The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

    If you need assistance or an accommodation due to disability please contact your recruitment partner.

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