Sales Assist Associate with French
4 zile în urmă
source : Wizbii

Key Deliverables & Responsibilities :

  • Lead proposal process from post-service request through fulfillment.
  • Write, edit, proofread, design, and format assigned customer-facing artifacts , (e.g. Budgetary Estimates, Proposals, Statements of Work)
  • Support and work with other team members to develop and complete high-quality artifacts and other specific proposal tasks associated with the Proposal Manager / Specialist role :
  • Set up and manage collaboration sites on SharePoint
  • Facilitate status calls
  • Create / manage schedule, author process / guidance documents, and maintain templates / artifacts associated with this position.
  • Contribute and maintain database / knowledgebase / archive of reusable guidance, templates, references, and other pre-approved, customer-facing content.
  • Complete weekly report on requests / opportunities
  • Assist client's Sales personnel in providing a world-class service to our main enterprise customers and partners.
  • Provide quality delivery of service center catalog items in line with catalog process descriptions and SLAs through attention to detail, ownership of issues and follow-
  • through. Deliver on service center pilot services, per prescribed guidelines.

  • Carry out regular quality reviews
  • Ensure services are delivered to the agreed OLAs / SLAs .
  • Building Relationships
  • Work with the Service Center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies;
  • Collaborate with client's Delivery personnel to deliver consistent and predictable delivery of services in the catalog that contributes to high customer satisfaction.
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