Account manager
OLX Group
Romania, Bucharest
2 zile în urmă

The opportunity :

We are growing our Telesales Team in OLX Group - Romania and we are looking for quick witted colleagues.

A typical day at OLX Group in this role could include :

  • Contacting potential or existing customers to inform them about our services;
  • Answering questions about the products / services or the company;
  • Asking questions to understand customer requirements and close sales;
  • Direct prospects to the field sales team when needed;
  • Enter and update customer information in the database;
  • Take and process orders in an accurate manner;
  • Keep records of calls and sales and note useful information.
  • To be successful in the role, you will have to :

  • Have proven experience as telesales representative or other sales / customer service role;
  • Have good knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
  • Possess the ability to learn about products and services and describe / explain them to prospects;
  • Show excellent communication and interpersonal skills;
  • Act cool-tempered and able to handle rejection;
  • Have outstanding negotiation skills with the ability to resolve issues and address complaints.
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