Support Escalation Engineer - Intune

Microsoft

Timisoara, Timis, Romania

6 zile în urmă

At Microsoft Customer Support Services , the sentence : That’s not our problem doesn’t exist in our lexicon. With more than 7,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages.

As an Intune Support Escalation Engineer you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers.

You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios, and problem-solving collaboration.

As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team as the voice of our customers to drive continual Service improvements.

Responsibilities

Ability to quickly identify customer issues and being able to conduct in-depth diagnostics on the Intune Services representing Microsoft, communicating with enterprise customers regarding technical problems identified in Microsoft software products and manage relationships with those customers.

Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.

Ability to constantly be learning as the Service evolves continually.

Be able to work and collaborate with internal teams including engineering group effectively.

Research unchartered and undocumented areas. It is a plus for the ideal candidate if it is someone that has a passion for coding and enjoys occasionally writing code in efforts to understand

Qualifications

You have a passion for resolving problems, learning new technologies, collaborating with others to find solutions while demonstrating customer obsession, continuously optimizing and improving the support experience, and of course, having fun!

Besides that, we would like you to have hands-on experience with the following technologies :

Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)

Understanding of TCP / IP, including CIDR, routing and DNS

Understanding of HTTP / HTTPS, including the ability to capture and interpret Fiddler traces.

Knowledge of System Center Configuration manager or system management

Cloud knowledge

Windows networking

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