Senior Customer Experience Specialist with English and French
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
1 zi în urmă

Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

As our Customer experience specialist, you will act as thefirst point of contact for our customers and Honeywell service technicians.

Dealing with a variety of issues / requests and most importantly being an interfacebetween them and the other Honeywell departments involved in deliveringcustomer support.

You will have the opportunity to join a brand new customer experience team supporting a new global project and be part of influencing future business decisions as the project evolves.

You will deliver first class customer service focusing on Customer Experience and establish global working relationships where your actions directly impact our customers across the world

Key Responsibilities

  • Deal with customer issues via different communication methods within the agreed SLA
  • Liaise with Honeywell service technicians, on issues with their Honeywell provided devices (iPhone) and on their current work that requires status updates
  • Work closely with other departments that can assist the customers to resolve the issues / queries raised (billing, invoicing, projects, supply, working capital)
  • Check availability of the service technicians in the respective area to get them to attend the customer issue within the contracted SLA.
  • This will also involve checking planning of the service team and following the escalation process when resource issues arise

  • Follow up on work orders in order to get the issue resolved within the agreed SLA and also make sure ticket is updated until the problem is resolved
  • Ensures country specificities are respected (as the case may be)
  • In case there are any problems related to payment by the customer, proceed as instructed by the Administrative department
  • Contribute in an active way to the continuous improvement of team’s performance : identifies constantly the opportunities of improvement for own activity and department’s activities
  • Communicate and work closely with clients, third party contractors, service technicians, service leaders and other linked departments (billing, invoicing, projects, supply, working capital)
  • YOU MUST HAVE

  • University degree preferred, not mandatory;
  • Some experience in Customer Support
  • English and French advanced level;
  • Another language (or several others) depending on the countries they interact with
  • WE VALUE

  • An attention to detail
  • A bias for action
  • An ability to work in a team
  • A commitment to discovering ways to improve service
  • An ability to work with limited direction
  • Raportați această lucrare
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