Technical Support Specialist with German
Direct Communication
Iasi, Romania
‎în urmă cu 16 ore
source : Just Join IT

UI / UX design (regular)

About us :

We code, test and support . We specialize in IT outsourcing and work with clients all around the world . Our offices are in : Warsaw (Poland), Manila (Philippines) and Chicago (USA).

Right now, we hire over 120 people and this number is still growing ️! We started in 1997 and in 2022 we celebrate our 25th Anniversary .

We Code Success! That’s our mission . We want everyone who is related to our company to be successful in whatever they choose to do (as an employee or even later as a former employee).

About project :

Our client provides wireless retailers with the ability to tailor their key messages to customers around the world. Their solution allows their customers to target promotions and other information in stores from and on devices such as smartphones, televisions, tablets and other devices.

Responsibilites :

  • As technical support you will be handling Clients’ Technical requests by phone and chat;
  • You will be providing Hardware and Software support to the utilized multifunctional devices;
  • You will be focusing on customer expectations and satisfaction;
  • You will be collaborating with other team members to provide high-quality support;
  • You will be working hands-on to solve technical challenges;
  • You will be following and recommending improvements to best practices;
  • You will be writing technical documentation;
  • You will be troubleshooting software and report;
  • You will be building the front-end of applications.
  • Requirements :

  • Fluency in German and working level of English;
  • Degree in Computer Science or relevant field;
  • Good Troubleshooting skills and problem solving skills;
  • Excellent communication skills and proven ability to work as part of a remote team;
  • Ability to identify and understand clients’ needs;
  • Ability to present complex information in a simple way.
  • Good to have :

  • Experience with front end web development;
  • Familiarity with SOL databases, web servers and UI / UX design.
  • We offer :

  • Professional trainings;
  • Flexible working conditions;
  • Stable employment (employment contract or B2B);
  • Private healthcare, Multisport card and trainings.
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