Ocean Import Agent (FCL & LCL) / EI BUH Branch
Expeditors
București, Municipiul București, Romania
1 zi în urmă
Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Department.

KEY RESPONSIBILITIES:

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system

  • Track and Trace Ocean Import Files

  • Use Global Ocean Import Wokflow Monitor on a daily basis and other reports and tools as available

  • Ensure documents are timely sent to customer or broker for customs purposes.

  • Ensure accurate and timely client and vendors billing.

  • Interact with our customers in arranging their international shipments, meeting customer service standards.

  • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved).

  • Meet compliance at all times to regulations internal and external in accordance with government regulations.

  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity

  • Ensure all customers standard operating procedures in place and updated in customer SOP.

  • Meet KPI standards in accordance with the Company’s procedures   

  • Overseas communications, timely responses to emails and requests (internal and external)

  • Escalation of problems to Management when necessary

  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with oustanding integrity and pride. 

  • Meets company standards of 52 hours training per year per employee.

  • Attend training classes when required.

  • Complete mandatory training when required.

  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

  • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

 

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

  • Expeditors’ Company Policies and Procedures
  • Basic local regulatory knowledge for compliance (preferred)
  • Understanding of ocean documentation process a plus
  • Hazardous Materials certification (preferred)
  • Understanding of Expeditors systems and procedures

 

Skills:

  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word)
  • Fluent in English
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

 Behaviours:

  • Positive and willing to help attitude

 

TRAINING AND QUALIFICATIONS:

Training Requirements:

Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

6 months to 1 year related experience and /or training or equivalent combination of education and experience


Qualifications

  • Excellent customer service skills, including written and verbal communication in English. 

  • Effective interpersonal skills. 
  • Computer skills, experience with MS Windows, MS Office Products


Additional Information

Expeditors offers benefit package:

  • Meal tickets
  • Private Medical subscription
  • Training and Personnel Development Program

All your information will be kept confidential 

This position is based in Romania, Bucharest office.

 

 

 

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