Configuration Management (CMDB) Analyst
DH Corporation
Bucharest, Romania
3 zile în urmă

WHY DO WE LOVE COMING TO WORK EVERY DAY?

With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .

We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together.

Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .

Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business.

From a graduate Software Engineer to an experienced Sales Executive we are looking for personal leadership and people with the appetite to understand the markets and customers we serve.

We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.

Success is what you do, success is what we achieve, together.

The future of Finance is open combine your talents with Finastra opportunities to create an exciting career with us.

For more information, visit Finastra.com

The Configuration Management (CMDB) Analyst is responsible for overall configuration management development and maintenance throughout the lifecycle of the Configuration Items.

The position requires strong knowledge and considerable hands-on experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures.

The Configuration Management (CMDB) Analyst responsibilities include but are not limited to :

Assisting the Manager and team to develop or modify Configuration Management plans, policies, processes and procedures. Developing, updating and maintaining a Federated Configuration Management Database (CMDB) within Finastra.

Assisting in the definition, implementation and integration of configuration management policies and procedures to support the configuration management database (CMDB).

Tracking and maintaining Configuration Items (CIs) including hardware and software in the Configuration Management Database (CMDB).

Operating and maintaining a centralized IT Configuration Management System (CMS) for use by all service providers and vendors which accurately identifies and tracks all CIs to include both discoverable and non-

discoverable. Liaising with operations, business and SMEs in order to get / validate CI information and perform the necessary updates to build and maintain the accuracy of the CMDB.

Using knowledge and understanding of warranty practices, and the ability to track warranty agreements with configuration items (CIs) to ensure solutions are captured in the event of a warranty claim.

Understanding and implementing version control of hardware and software assets as well as program documentation. Understanding Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), in order to assess and recommend strategies to continuously improve CI accuracy and integrity.

Running complex queries to generate requested reports from ServiceNow. Supporting configuration management activities / engagement across the IT Service Management group.

Participating in special projects as required.

The Required Skills, Knowledge & Experience

  • Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.
  • Certifications - ITILv3
  • ServiceNow experience
  • Knowledge of creating, updating and maintaining CMDBs, Asset Management Databases and other asset / configuration management repositories in a complex IT environment
  • Knowledge of identifying and tracking CIs, implementing change control and accounting for discovered / manual CIs in a complex IT system.
  • Experience with CMDB / Asset / CM automated toolsets, such as ServiceNow will be an advantage

    The Configuration Management (CMDB) Analyst is responsible for overall configuration management development and maintenance throughout the lifecycle of the Configuration Items.

    The position requires strong knowledge and considerable hands-on experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures.

    The Configuration Management (CMDB) Analyst responsibilities include but are not limited to :

    Assisting the Manager and team to develop or modify Configuration Management plans, policies, processes and procedures. Developing, updating and maintaining a Federated Configuration Management Database (CMDB) within Finastra.

    Assisting in the definition, implementation and integration of configuration management policies and procedures to support the configuration management database (CMDB).

    Tracking and maintaining Configuration Items (CIs) including hardware and software in the Configuration Management Database (CMDB).

    Operating and maintaining a centralized IT Configuration Management System (CMS) for use by all service providers and vendors which accurately identifies and tracks all CIs to include both discoverable and non-

    discoverable. Liaising with operations, business and SMEs in order to get / validate CI information and perform the necessary updates to build and maintain the accuracy of the CMDB.

    Using knowledge and understanding of warranty practices, and the ability to track warranty agreements with configuration items (CIs) to ensure solutions are captured in the event of a warranty claim.

    Understanding and implementing version control of hardware and software assets as well as program documentation. Understanding Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), in order to assess and recommend strategies to continuously improve CI accuracy and integrity.

    Running complex queries to generate requested reports from ServiceNow. Supporting configuration management activities / engagement across the IT Service Management group.

    Participating in special projects as required.

    The Required Skills, Knowledge & Experience

  • Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, technical training or work experience.
  • Certifications - ITILv3
  • ServiceNow experience
  • Knowledge of creating, updating and maintaining CMDBs, Asset Management Databases and other asset / configuration management repositories in a complex IT environment
  • Knowledge of identifying and tracking CIs, implementing change control and accounting for discovered / manual CIs in a complex IT system.
  • Experience with CMDB / Asset / CM automated toolsets, such as ServiceNow will be an advantage
  • The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.

    The Future is Collaborative . The Future is Open. The Future is Now.

    Aplică
    Adaugați la favorite
    Eliminați de la favorite
    Aplică
    Email-ul meu
    Făcând clic pe "Continuați", sunteți de acord că nevoo colectează și procesează datele personale pe care le-ați furnizat în acest formular pentru a crea un cont nevoo și pentru a vă abona la alertele noastre prin e-mail, în conformitate cu Politica de confidențialitate . Puteți să vă retrageți consimțământul în orice moment, urmând și pașii .
    Continuă
    Formular