English (advanced)
Devire Outsourcing IT is a form of a partnership dedicated to self-employed IT specialist , executing projects for our Clients - leading IT Companies bringing innovations and the newest resolutions to market.
For Our Client, we are looking for Technical Support Enigneer. Our Clinet is a digital services provider offering Digital Engineering, Transformation and Operations services.
They are process and technology innovators focused on extracting the best solutions. Their mission is to be the cybersecurity partner of choice, protecting our digital way of life.
Requirements
1 - 4 years of experience
Bachelors / Master Science or equivalent experience
Excellent written and verbal communication skills
Knowledge of Remote Access VPN solutions, IPSEC, PKI & SSL, TCP / IP, Authentication Protocols
Experience working with Firewall Central Management Systems
Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
Working knowledge of Security services (IDS / IPS, Firewalls etc.)
Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
Nice to have :
Experience with Python
Knowledge of VDI (VMWare Horizon, Citrix XenApp and XenDesktop)
Virtualization experience (AWS, Azure, VMWare, OpenStack)
Responsibilities
Provide Technical Support to customers and partners
Provide configurations, troubleshooting and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing teams
Provide on-call support on an as needed basis
Provide configurations, troubleshooting and best practices to customers.
Work with our Engineering team and influence the operability of the product.
The offer
Long-term employment
Possibility to work remotely
Possibility to work in an international environment
Working equipment
Benefits package 
