IT Help Desk with German
FEV
Bukarest
5 zile în urmă

Aufgaben

  • Act as a team member of the internal IT department of the group and provide 1st level technical support
  • Be the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Maintain a high degree of the internal customer service for all support queries and adhere to all service management principles
  • Take ownership of user queries and be proactive when dealing with user issues
  • Create tickets using the ticketing tool (Classic Desk)
  • Ticket re-assignment to L2 if ticket unsolved by L1 (where ever applicable)
  • Identify and suggest possible improvements on procedures.
  • Qualifikation

  • SAP administration basic knowledge
  • Active Directory
  • Windows7 / Windows 10 experience
  • MS Office Package
  • Basic Networking knowledge
  • Proficiency in German or English
  • Customer-oriented and cool-tempered
  • BSc / BA in IT, Computer Science or relevant field.
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