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We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks.
We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization.
The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.
Team Description and Purpose of Role
Support Engineer in 2nd Level Assurance CS team. The role is to support into production the Ericsson AXE, TSP, BSP and UNIX systems of the Ericsson Device Connection Platform (machine-to machine services).
The engineer should have a good knowledge of Ericsson Core CS nodes, on a technical extent (STP, DSC, CUDB, HLR-FE, HSS-
FE). Included in the scope is also maintenance of auxiliary equipment with purposes like back-up, log management, network performance monitoring and management.
Previous Ericsson technical node knowledge is needed, since offered training will be offered, but to a limited extent, while the candidates are expected to be up and running within weeks of successfully being offered the role.
Proposed development will be in line with Ericsson Career Competence Model, identified and followed up in the continuous coaching and development process of IPM (Individual Performance Management).
Main Job Responsibilities :
To manage the Ericsson DCP Core CS area within the service domain of our clients; this includes :
Troubleshooting of DCP Core CS components : STP, DSC, CUDB, HLR-FE, HSS-FE
Administration and monitoring of DCP Core CS components
Management and implementation of new automatic scripts
Verify and support implementation of configuration changes at the request of the customer or when is needed for performance reasons
Impact analysis for standard / emergency changes
Coordinate and work together with other teams such as : 3nd line of support, engineering, R&D
Provide work instructions and improvements of the processes
Actively participate and contribute in the problem management process when necessary
Cover 24x7 On Call duty on request in to support the 1st level assurance teams
Profile : Technical Skills
Minimum 3 years of experience in relevant technology
Experience in management of Core CS components
Familiar and with a good business understanding of the M2M (machine to machine) landscape
Very good knowledge and understanding of Managed Services Delivery Model and its processes
Result oriented and with a sense of urgency related to the service delivery, according to the operational agreements in place
Experience with the interpretation of quality indicators to detect weaknesses and implement corrective actions on the Core CS network;
Proactive approach in order to minimize or eliminate the business critical situations
End user orientation / Customer orientation with excellent understanding of service providers / operators business requirements -
be able to create true client value
Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
Relevant graduate degree
Knowledge of English spoken and written at a level sufficient to maintain relationships with colleagues and corporate organizations with which it is connected
Ability to cope in a fast changing environment; flexible and responsive to changing work patterns and demands;
Effective communication skills, both written and verbal
Ability to work within a global, remote workforce
Ability to work independently and in a team environment
Ability to work under pressure.
To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career goals.
In the Romanian Center we are well known for providing :
Modern, energetic, global working environment
Access to latest technology and ability to work to develop new tools and showcase your bright ideas
Opportunities for continuous learning & professional growth and promotion
Work in a dynamic company along with the smartest people in the industry
Comprehensive benefits package : including premium healthcare & gym subscriptions
Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting
Work from Home and Flexible and Remote Working Hours