Order Management Analyst
Vodafone Limited
6 zile în urmă

Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

The Bucharest based center started its operation in 2014. Now it serves as a center for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.

Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.

Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets.

The Budapest based center started its operation in 2007. Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.

Your day to day :

Manage the delivery of new Cloud & Security services for Vodafone customers. Provide Project Coordination role to interface with Customers, Cloud & Security Implementation Teams, Sales and Project Management colleagues.

With these activities you will have a great impact on our business :

  • Single point of entry for all customer and Internal Orders & Service Change / Provisioning requests.
  • Responsible for the progress of orders and the management of the customer relationship through the end to end provisioning process
  • Manage 3rd party suppliers on the ordering and delivery.
  • Understands project shortcomings and pro-actively pursues solutions. Governance and control of Cloud & Security Implementation internal systems including reporting and management.
  • Manage customer relationship, exceeding the expectations of customers by ensuring all Vodafone products, services & service changes are delivered to customer’s exact requirements.
  • With these skills you are a great candidate :

  • Experience in a multinational environment
  • English proficiency (B2-C1)
  • German proficiency (B2-C1) - preferred
  • A minimum of 2 years’ experience in a Managed Services / Web Cloud & Security Environment.
  • Good knowledge understanding of Project Management concepts
  • Good understanding of ITIL methodology
  • Sounds like the perfect job? We’ve got even more to offer :

    Work from Home You can have home office 2 days per week

    Medical and dental services

    Life insurance

    Dedicated employee phone subscription

    Special discounts for gyms and retailers

    Annual Company Bonus

    Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

    You get to work with tried and trusted web-technology

    Getting in on the ground floor of and technology changing company

    Flexible Vacation Take time off when you need it, we trust you

    The future is exciting. Ready?

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