Azure Subscription Management Support Engineer
Microsoft
Bucharest, Bucharest, Romania
5 zile în urmă
  • Leadership - handle challenging and politically-charged customer situations
  • Strong communications skills fluent in spoken and written English
  • Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue;
  • communicate next steps and status; and inspire confidence

  • Demonstrable troubleshooting skills
  • Cross-team collaboration
  • Logical and critical thinking
  • Passion for technology and customer support
  • Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
  • TECHNICAL SKILLS

  • Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.
  • g., invoicing, credit card transactions).

  • Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
  • EXPERIENCE

  • Above 3 years of support or equivalent experience including a customer facing or customer support roles.
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