Job Posting Date
Aug 28, 2018, 9 : 52 : 44 AM
This position will be responsible for carrying out Product Support for the Global Trade Compliance, Shipping and Inventory Planning applications for Emerson Automation Solutions Platform.
Through deep understanding of the business processes, this role will continually assist business users in carrying out business critical events like planning and shipping.
Providing first line support for business applications responsible for Trade Compliance, Shipping and Inventory planning applications (Trax, Ultrivia and Tradesphere), to ensure any issues are resolved in a timely manner.
Provide post go live support for the above-mentioned applications and their integration with JDE and Oracle EBS;
Support the continued improvement / enhancement of the applications and their implementation within Emerson Automation Solutions sites;
Work with the technical teams to develop / change code as part of Support break fix and test proposed changes to existing functionality;
Maintain a broad knowledge of business processes and serve as in-house consultant regarding software development necessary to solve complex business needs and objectives across multiple functional user groups;
Assist in research and feasibility studies of evolving technologies;
Work on the assigned tickets (incidents and requests) and maintain the agreed SLA’s;
Develop user training material.
University degree in Computer Science / Business IT, but not limited to;
At least 1 year of experience in an enterprise IT application support role working with applications as Oracle EBS, or any other system (SAP, JDE, MS Dynamics);
Experience in querying the relational database systems (Oracle 11g, DB2) using SQL;
Experience in Java, HTML, Java Script, J2EE, JUnit, XML, will be taken as a plus;
Experience in working with a ticketing system in order to triage, investigate and solve incidents and requests;
Strong analytical and problem solving skills;
Strong communication skills;
Ability to work in a multi-cultural environment.