Technical Account Representative (TAM) 3
Oracle
Bucharest, Romania
5 zile în urmă

Preferred Qualifications

The Project Manager will be responsible for the successful implementation of Major Change Management programmes impacting multiple Oracle ACS customers. These Change Management Programmes will require coordinating activities across many different Oracle teams and the customer to ensure a successful outcome both for Oracle and the customer

RESPONSIBILITIES:

  • Liaise with internal Oracle delivery teams to plan and organise work and ensure minimum impact on customers
  • Support and advise Technical Account Managers during the programmes to ensure customers are fully on-board and involved in the process
  • Keep track and report on programmes at a customer level and programme level.
  • Attend daily escalation calls and escalate problems as needed
  • Regularly check Service Request tickets and follow up any outstanding action
  • TECHNICAL SKILLS:  

  • Degree in Computer Science
  • Project management skills in planning deliveries IT projects
  • Excellent English written and verbal communication skills.
  • Desirable but not mandatory:

  • Knowledge of Oracle technology stack; both physical and logical concepts. For physical concepts have must have a good understand for hardware and network setup for single oracle environment. For logical concepts must have broad understanding for differing Oracle products and the underlying technology stack as well as user to application; application to database communication
  • Knowledge in server virtualization
  • PERSONAL SKILLS:

  • Good organization skills are required to coordinate multiple projects within a single customer and manage several customers simultaneously
  • Good communication skills; both written and verbal, to interact with cross-organizational teams as well as global teams. This skill is used daily.
  • Demonstrated ability and willingness to learn new technology quickly
  • Preference for working in an international cooperative team environment
  • As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).


    Detailed Description and Job Requirements

    This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.

    This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 - 10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

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