2nd Line Ops. Engineer, UC
Vodafone Limited
Romania,Bucuresti
8 zile în urmă

Be a member of a fast growing internationalorganization! Vodafone Shared Services Europe is part of the Vodafone Group andoperates in two EU countries as a commercial HUB for Vodafone activities allaround the world with almost 3000 colleagues.

The Bucharest based centre started itsoperation in 2014. Now it serves as a centre for excellence in Technology,Customer Service, Fraud, Security Services and Finance hub.

Our Technologydepartment is focused on Enterprise Product and Services, Infrastructure Management,Applications Operations and Customer Service Desk.

Using state of the art technologies, we areoffering hi-tech solutions to Vodafone clients in 6 European markets.

The Budapest based centre started itsoperation in 2007. Now it serves as a Financial, Enterprise, BusinessIntelligence, HR and Sourcing HUB, continuously focusing on supporting andimproving processes in 29 countries and offering solutions to 150+ VodafoneEnterprise Customers.

Join us in Romania and in Hungary and be thepart of our global team, supporting Vodafone clients around the world.

Your day to day :

To provide and operate Vodafone’s latest technologyservices of Unified Communications / Voice over IP solutions for globalenterprise customers

Withthese activities you will have a great impact on our business :

Todeliver technical support for network applications and systems (2ndLine support)

Toprovide input for planning, assessment, implementation, rollout and preparationof change requests

Toexecute or manage incident, problem and service requests includingimplementation of workarounds and changes including timely availability ofmajor incident reports for any priority 1 incident and actively driving theimplementation of appropriate counter measures

Towork with external customers to define requirements, solve technical issues andprovide professional services

Working to defined service level agreements andkey performance indicators

With these skills you are agreat candidate :

  • Basic programming skills in Perl and UNIX Shell Scripting
  • Basic knowledge in IMS Core architecture
  • Experience in Cisco Unified Communications Applications Call Manager,Unity, Presence Servers)

  • Good understanding of ITIL methodology
  • A minimum of 3 yearstechnical experience in the following technologies : IMS Core Architecture, IPnetworking, switching and routing, mobile internet communication, protocols(SIP, SIGTRAN, SS7, DIAMETER, CAMEL)

    Sounds like the perfectjob? We’ve got even more to offer :

  • Work from Home You can work 2 days per week from home
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensureyou have everything needed to excel on the job and enhance your skills

    Flexible Vacation Take time off when you need it, we trustyou

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