Help Desk Technician
London Stock Exchange Group
Bucharest, Romania
20 zile în urmă

As a Help Desk Technician within London Stock Exchange Group, you will have the opportunity to support the internal client base with any technical issues that might affect the day to day work or productivity of our teams, such as : desktop / laptop use support, network remote access, phone connectivity issues, MS Office troubleshooting, etc.

You will work in a dynamic environment, delivering excellent customer support by continuously identifying solutions to user base problems or escalating when needed.

This is an international role managing users from Italy and Romania however in the long run you will get the chance to get involved in other projects across the globe.

Key responsibilities for this role are :

  • To proactively manage the inbound tickets related to End User Computing
  • To technically analyse the ticket resolution or escalation to the right team, if needed
  • To own and manage the end-to-end resolution of the ticket
  • To support on any queries related to the office product tools
  • Key competencies and required skills :

  • In-depth knowledge of : VDI environment Citrix based , Office 365 environment and all MS suite
  • Ability to identify solutions to any technical query
  • Knowledge of network principles
  • Strong verbal and written communication skills
  • Good Italian and English language skills
  • We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios.

    If you a forward thinker and problem solver, this is the place to be as will be supporting you to fast forward your career.

    We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal.

    We believe in remunerating our people with competitive salaries and a range of attractive benefits such as :

  • Pillar 3 Supplemental Pension
  • 25 days’ holiday a year
  • Private medical insurance
  • Group life insurance policy
  • Meal vouchers
  • People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.

    We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.

    We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

    A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group ( We ) may hold about you, what it’s used for, and how it’s obtained.

    If you would like this information to be removed from the London Stock Exchange Group HR database, please contact workday lseg.

    com.If you choose to have your information removed, you will be removed as a candidate and we will not be able to progress your application for opportunities at the London Stock Exchange Group.

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