The IT ERP Analyst supports users with day-to-day issues in the ABAS ERP system to the various departments of high-quality, custom-
engineered towing, trailering, cargo management and other related accessory products. The position requires a self-motivated individual, who can manage workload and who has solid IT technical skills and acumen.
The ideal candidate must be customer-service oriented with a drive to help users in a timely fashion. The position reports to the IT Service Desk Manager.
Receive, track, manage notifications and requests, and provide ABAS system support for internal users on-site and remotely.
Responsible for troubleshooting and resolving issues in the ABAS system
Review and analyze effectiveness and efficiency of the ERP system including master data set up and business use of the system
Support users in a variety of modules including MRP, shop floor, procure to pay, order to cash processing, and financials
Support EDI transactions such as forecasts, purchase orders and ASNs
Train users with efficiencies in system processing
Support bar code labels and RF scanner integration
Support peripheral systems such as shop floor packaging systems
Manage work queues and balance priorities
Ensure master data integrity for input and reporting capabilities
Ensure security and service standards are met
Create and modify related documentation and recommends process improvements including system / business workflows
Work closely with the business and other IT members to ensure proper system maintenance and to provide automated solutions
Create queries and standard reports from Linux
Perform miscellaneous job-related duties as assigned
This position is accountable for fully meeting the regional needs, including :
Flexibility Ability to work in accordance with the demands of the business
Ensure data security and data privacy
Collaboration ability to collaborate with functionally and geographically dispersed teams
Drive productivity - stay current with the latest technology to capture productivity improvements enabled by advances made
Minimum two years experience in supporting users in the ABAS system is required, and experience in Romania localization for accountancy is a plus.
Experience in an additional ERP system is also a plus
Experience in helpdesk software such as ManageEngine
Ability to work on multiple assignments at the same time
Positive team player with ability to work individually and in a team environment
Skill in organization and attention to detail
Customer service experience
EDI transactional experience
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.
Flexibility in responding to job demands
Knowledge of current technological developments / trends in area of expertise.
Fluency in Romanian and strong English language skills