Warranty Claims Assessor with Russian
Accenture
Bucharest, Romania
16 zile în urmă

Job Summary :

The Warranty Claims Assessor is responsible for reviewing selected warranty claims submitted by dealers and decide if a claim can be reimbursed or not.

Key Responsibilities :

  • Assess and process warranty claims that are submitted electronically
  • Resolve dealer issues and answer questions submitted through an electronic communication system
  • Receives and assess claim according to defined procedures / routines
  • Performs claim assessment and follows defined procedures to resolve correctly.
  • Documents verification and customer information in data capture tool and when needed, transfers claim / ticket to responsible party for resolution.
  • Basic qualifications
  • University degree
  • Fluent Russian (both spoken and written)
  • Very good command of English
  • PC skills (MS Word, MS Excel, MS Outlook)
  • Attention to detail
  • Ability to solve urgent matters and work under pressure
  • Good communication skills
  • Team player with interpersonal and conflict management skills
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