Expert Engineer for Pan Net Service Operation Center
T-Systems
Bucharest
23 zile în urmă

Job Description

Key Performance Indicators / Key responsibilities and deliverables :

  • 24 / 7 Network, Infrastructure & Service Monitoring and Alarm Handling
  • 1st Level Fault Resolution
  • Coordination Role and E2E handling of incidents
  • Fault Management
  • Disaster recovery management
  • Change management
  • Performance management
  • SLA management, 100% SLA / KPI Adherence
  • Overall responsibility : PanNet network, infrastructure & Service quality, availability and stability
  • Principal accountabilities :

  • Responsible for proactive hardware, software and infrastructure monitoring tasks, troubleshooting and resolution of network and service incidents
  • Responsible for service / solution enhancements, equipment updates, patching and maintenance as directed by Knowledge Center experts
  • Responsible for escalation of technical issues to Knowledge Center experts and other parties
  • Responsible for Customer resolution / escalation calls & disaster declaration
  • Responsible for Customer support & ticket resolution
  • Report on technical issues / status to Knowledge Center experts and Customers
  • Report to senior management on operations
  • Provide technology expertise and competitive analysis as-needed
  • Responsible for successful function of services and mission-critical tasks -
  • Working in 24 / 7 shifts (rotating schedule)
  • Local and International travel
  • Other tasks delegated by the supervisor
  • Education :

  • University degree (technical / engineering / IT);
  • Work experience :

  • 4+ years hands-on networking experience, with in depth TCP / IP knowledge;
  • Hands-on network troubleshooting and network monitoring tools experience.
  • Knowledge, Skills & Abilities :

  • Telecommunications experience in fix or mobile domains - monitoring, configuration & troubleshooting
  • IP routing - configuration & troubleshooting;
  • CCNA / JNCIAor higher level type of certification;
  • Linux operating system administration;
  • Experience with open source systems management and cloud infrastructure automation framework is considered an advantage;
  • Good understanding of NFV concept and cloud environment;
  • Understanding of Software Defined Network architecture and OpenFlow protocol;
  • Knowledge about ITIL an IT service management;
  • Working experience with Phyton, Pearl programming languages;
  • Experience of analysing system and network performance using monitoring and graphical data;
  • Experience of diagnosing network and service issues, following them through to resolution;
  • Working experience with telco grade services (mobile, fixed, TV );
  • Excellent customer service, written and oral communication skills, resourcefulness and initiative;
  • Strong documentation skills;
  • Ability to multitask in a busy and demanding environment;
  • Good time management and prioritisation of workload;
  • Ability to handle confidential and highly sensitive information;
  • Co-operate with other teams;
  • Ability to work on own initiative - Actively seeks ways of improving existing systems and processes;
  • Willing to learn and develop new skills -. Actively seeks out tasks that help develop skills and knowledge;
  • English language - fluent (verbal and written communication skills);
  • Driver's license.
  • Deutsche Telekom Pan-Net s.r.o.

    Deutsche Telekom Pan-Net s.r.o. is a company which will integrate DT’s production model across the European footprint and thereby enable synergies, assure technology leadership and foster collaboration across Europe.

    This company will be the first point of contact regarding all overarching matters of the national companies with respect to the pan-European Network.

    Pan-Net local entities will be set up in DT’s national companies across the European footprint hosting back- and front-end Data Centers as well as Service Operations Center (SOC).

    The first SOC is being established in Bucharest, Romania. If you want to join this innovative and truly international team that drives us towards a pan-

    European production, apply now!

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