Junior HR Generalist with English
Brasov, Romania
4 zile în urmă
  • Job description
  • The Transaction Processing Associate processes transactions for relevant business processes in various systems and tracking tools.

    He / she demonstrates knowledge of processes and related systems in order to effectively perform their responsibilities.

    He / she solve problems by precedent and reference detailed instructions and procedural documents, escalating issues and seeking advice when faced with complex issues and problems.

    Key Responsibilities : Value Creator :

    Value Creator :

  • Participate in process improvement initiatives or special projects as assigned
  • Execute to standard processes and take recommended actions to achieve metrics
  • Achieve process excellence
  • Execute continuous process improvement techniques
  • Decrease 'cost-to-serve' by execution of cost initiatives
  • Ensure internal / external client satisfaction
  • Business Operator :

  • Adhere to standard processes and tools
  • Seek first time quality through self audit for accuracy, timeliness and completeness of work
  • Demonstrate ability to execute solutions for level-appropriate issues
  • Demonstrate continuous improvement in process and service
  • Comply with Accenture standards, procedures and policies, as well as regulatory requirements (e.g., regulations related to recoveries of debit balances)
  • Engage in issue resolution procedures and follow escalation processes
  • Update and maintain various systems / tools per standard process documentation which may include :
  • oExecute transactions

    oWith minimal direction, enter data and retrieve information from group specific system

    oAudit own data entry for accuracy & make needed corrections

    oConduct data verification

  • Respond to various requests for information, as needed. Escalate to supervisor as appropriate
  • File, archive and retrieve documents (paper-based and electronic) using filing standards
  • Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
  • Respond to information requests by searching, summarizing research results and compiling in requested format
  • Executes other tasks as assigned by supervisor
  • Deliver client satisfaction through accurate delivery and demonstration of ownership
  • People Developer :

  • May serve as technical and functional resource to other team members
  • Actively participate in Community events
  • May support / initiate / participate in employee engagement initiatives
  • May support in the training / education of new and / or more junior team members on operation procedures & policies
  • Basic qualifications
  • Problem Solving & Escalation Management
  • Data Quality
  • Customer Interaction Handling
  • Metrics & Reporting
  • Other skills and qualifications :

  • Organization skills, attention to detail and follow through to resolve any outstanding issues
  • Time management and administrative skills
  • Written and verbal communication skills; manages internal communications and external / client communications with assistance.
  • Discretion, professionalism, confidentiality and judgment.
  • Computer literacy and working knowledge of Microsoft Office
  • Ability to operate office equipment (e.g. fax, photocopier, and phone)
  • Fluent in English
  • Team player with interpersonal skills
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