M2M 2nd Level Operations CS
Ericsson
Bucharest, B, RO
20 zile în urmă
source : Successfactors

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About Us

We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks.

We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.

Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization.

The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.

Team Description and Purpose of Role

Support Engineer in 2nd Level Assurance CS team. The role is to support into production the Ericsson AXE, TSP, BSP and UNIX systems of the Ericsson Device Connection Platform (machine-to machine services).

The engineer should have a good knowledge of Ericsson Core CS nodes, on a technical extent (STP, DSC, CUDB, HLR-FE, HSS-FE).

Included in the scope is also maintenance of auxiliary equipment with purposes like back-up, log management, network performance monitoring and management.

Previous Ericsson technical node knowledge is needed, since offered training will be offered, but to a limited extent, while the candidates are expected to be up and running within weeks of successfully being offered the role.

Career Path

Proposed development will be in line with Ericsson Career Competence Model, identified and followed up in the continuous coaching and development process of IPM (Individual Performance Management).

Main Job Responsibilities :

To manage the Ericsson DCP Core CS area within the service domain of our clients; this includes :

  • Troubleshooting of DCP Core CS components : STP, DSC, CUDB, HLR-FE, HSS-FE
  • Administration and monitoring of DCP Core CS components
  • Management and implementation of new automatic scripts
  • Verify and support implementation of configuration changes at the request of the customer or when is needed for performance reasons
  • Impact analysis for standard / emergency changes
  • Coordinate and work together with other teams such as : 3nd line of support, engineering, R&D
  • Provide work instructions and improvements of the processes
  • Actively participate and contribute in the problem management process when necessary
  • Cover 24x7 On Call duty on request in to support the 1st level assurance teams
  • Profile : Technical Skills

    Technical Skills

  • Minimum 3 years of experience in relevant technology
  • Experience in management of Core CS components
  • Familiar and with a good business understanding of the M2M (machine to machine) landscape
  • Business Understanding

  • Very good knowledge and understanding of Managed Services Delivery Model and its processes
  • ITIL knowledge
  • Result oriented and with a sense of urgency related to the service delivery, according to the operational agreements in place
  • Experience with the interpretation of quality indicators to detect weaknesses and implement corrective actions on the Core CS network;
  • Proactive approach in order to minimize or eliminate the business critical situations
  • End user orientation / Customer orientation with excellent understanding of service providers / operators business requirements -
  • be able to create true client value

  • Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture.
  • Education :

  • Relevant graduate degree
  • Language :

  • Knowledge of English spoken and written at a level sufficient to maintain relationships with colleagues and corporate organizations with which it is connected
  • Interpersonal skills

  • Ability to cope in a fast changing environment; flexible and responsive to changing work patterns and demands;
  • Effective communication skills, both written and verbal
  • Ability to work within a global, remote workforce
  • Ability to work independently and in a team environment
  • Ability to work under pressure.
  • To ensure professional growth, Ericsson offers a stimulating work experience that allow you to acquire the knowledge and skills necessary to reach your career goals.

    In the Romanian Center we are well known for providing :

  • Modern, energetic, global working environment
  • Access to latest technology and ability to work to develop new tools and showcase your bright ideas
  • Opportunities for continuous learning & professional growth and promotion
  • Work in a dynamic company along with the smartest people in the industry
  • Comprehensive benefits package : including premium healthcare & gym subscriptions
  • Opportunity to be an active part of the community via Brand Ambassadors, CSR Activities, Sports Teams etc. which Ericsson is supporting
  • Work from Home and Flexible and Remote Working Hours
  • LI-CR1

    Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

    Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities.

    In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

    Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

    Primary country and city : Romania (RO) Bucharest IT

    Req ID : 241954

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