Customer Service Development Representative
Mondelēz International
13 zile în urmă


What makes working at Mondelēz International so special? Many things. The iconic brands and global nature of our business.

The continuous innovation and endless opportunities to grow. The chance, each and every day, to put a smile on people’s faces.

We’re the world’s leading maker of Chocolate, Biscuits, Candy and Gum with billion-dollar brands like Cadbury, Milka, Prince and Oreo and we now have an exciting opportunity for you to join our team.

The purpose of the role is to act as key contact of CS department, to co-ordinate and optimize CS activities and ensure that activities are dealt accurately, in a timely manner in order to guarantee maximum customer satisfaction.

Main tasks :

  • Manage relationship and lead projects with customers
  • Coordinate OTB process and propose optimization of all order processing and customer development activities
  • Drive achieving of KPIs
  • Review and recommend resolutions for solving customer claims, requests, issues ensuring customer satisfaction
  • Ensure close co-operation and alignment between CS with departments within CS&L, Sales, Finance, 3PL., etc.
  • Executing SAP OTC key user responsibilities
  • Shared responsibility for developing Customer Supply :
  • implement programs such as EDI, EBP, etc.
  • verify and track EBP calculations and reconciliations with customers
  • propose actions which lead to improved collaboration with distributors and direct key account customers
  • ensure proper information sharing about best practices related to Customers Service part with Sales and KA Managers
  • provide input from CS side for agreements with distributors and direct customers to CS&L manager
  • agreements with suppliers, calculate yearly costs, track costs, ensure opening of shopping baskets and track validity of agreements
  • Accountable for participating in initiatives and projects :
  • support CS&L manager in various projects
  • facilitate CS team meetings
  • participate on various meetings ( . CLD) and provide necessary input based on request
  • provide input from CS side to PCM projects
  • Accountable for coordinating order processing and fulfilment tasks :
  • proactively communicate issues and opportunities within CS&L department and make recommendations
  • ensure KPI (CFR) RC are correctly and on time maintained in SAP and to drive target achievement
  • collaborate with CS representatives for customer claims and returns resolutions
  • support short shelf life issues solving and participate on . freshness meeting
  • lead daily huddle meeting
  • facilitate proper quot, ,limited editions tracking
  • ensuring deliveries in SAP are created and submitted on time
  • Accountable for ensuring that invoices / CN / DN are issued and posted correctly at month end
  • Accountable for assuring audit compliance :
  • checking of audit reports
  • assuring archiving of documents according to local legal requirements and internal policies and procedures
  • Accountable for conducting SAP OTC key user activities :
  • supports implementation of new business processes and SAP modules
  • supports improvement of existing business processes and SAP functionalities
  • prepares modification requests, leads testing and requests installation
  • provides training, constant support and advice to end users
  • maintains and updates functional user manual with description of business processes and SAP functionalities
  • ensures proper documentation for auditing purposes and supports auditing team
  • exploits maximum efficiency from the system and constantly improve local processes
  • Qualifications

  • At least 3 years in a similar role
  • University degree required;
  • Knowledge in Distribution, Customer Service and / or Finance;
  • Proficiency with MS Office Suite; SAP knowledge preferred;
  • Fluent English is a must;
  • Strong organizational skills;
  • Ability to communicate effectively to all levels in a company;
  • Ability to multitask and work under pressure;
  • Ability to work with little guidance in order to achieve set goals;
  • Join us and create delicious moments of Joy!
  • Join us and create delicious moments of joy! Before applying, please discuss with your Line Manager to ensure they support your application.

    Your application should include an updated CV AND a PDF version of your Success Factors Profile. Please note that application documents in English are required (make sure English version of your CV is uploaded in the application form).

    Please note that while all applications will be carefully reviewed not all candidates may be interviewed. You will receive feedback adequate to the selection stage in the process.

    Good luck with your application!

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