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We are one of the leading providers of Information and Communication Technology (ICT) to service providers, with about 40% of the world’s mobile traffic carried through our networks.
We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt and scale, making our customers successful in a fully connected world.
Together, in Romania we create a culture of innovation, constantly transforming to find new ways of working. Opened in 2007, the Global Site in Bucharest is one in only four all over the world, the only one situated in Europe and a vital component in Ericsson’s global services organization.
The Romanian site currently counts on a team of 1,900 strong professionals and enthusiastic young specialists and is developing constantly to meet customer needs.
Position Purpose :
Service Delivery Line Manager is a role in the line organization (the operational organization), with the purpose to manage their area of responsibility.
The Line Manager for DFOP Q&OE Automation & Tools is responsible for leading and guiding the automation team for delivering the strategic business automation needs of Managed Services for multiple Customers.
He / She is responsible for innovative automation ideas design, development and deployment through Ericsson standardized tools like RPA, ENABLE etc.
as well In-Hosue tools.
He / She is responsible 24x7 Operations for In-House tools deployed for managing the customer networks. He / She is responsible for to manage & control the SDT Tools Operations for the purposed of closure of the issues.
He / She is as well responsible for tools readiness for new opportunities in managed service contract. He / She is responsible for continuous improvement in tools operational performance.
As Line Manager, he / she is responsible for peoples’ learning, growth and development and ensuring Ericsson values are at high in the team.
Main accountabilities - you will :
Automation design, development and deployment Manage design, development and deployment of automation of accepted ideas through Ericsson standardized tools like RPA, ENABLE etc.
as well In-Hosue tools Enable the implementation of Global Initiatives of Automation for Managed Services Customers Enable the culture of innovation for implementation of automation ideas
In-House Tools and SDT Tools Operational Management Ensure 24x7 tools availability for the deployed customer Ensure readiness for new MS opportunities Ensure Tools Charter with clear segregation of Roles and Responsibilities of different teams and stakeholders Conceptualize and Implements Tools Performance Improvement Ensure the SLAs are defined with the different stakeholders for end-
to-end tools support Ensure tools performance is resulting into efficient and effective service delivery
Create a productive work environment for individuals, team and organization Set and follow-up individual targets and get commitment Follow-
up performance of individuals Provide feedback to individuals Coach individuals Manage time reporting Recognize and award individuals Support optimal work-
life balance Share knowledge and use collaboration tools Encourage creativity and innovation Delegate responsibilities within the team Manage conflicts
Drive Performance Management Drive improvement programs Ensure adherence to global processes, methods & tools Identify and address barriers to performance Drive change management according to set goals
Drive Competence Management Develop plans for team development connected to business needs Plan career development Develop leadership skills of leaders & other leaders Conduct Talent Management Plan job rotation Perform assessment of resources
Conduct Resource Management Manage and balance resources, cost and competence needs(pyramids) Recruit resources (ensuring diversity) Conduct succession planning Secure workplace and access rights
Ensure service delivery execution Ensure delivery execution according to contract / assignment Manage Work Level Agreements and Service Level Agreements Manage customer escalations Manage business continuity
Contribute to service sales Contribute in customer meetings Build and maintain customer relations Stimulate a consultative approach Contribute with input to contract negotiations Stimulate lead Generation Support sales Activities
Apply Service Delivery Strategy and Process Apply Operations Maturity Model (OMM) for own unit Contribute to fulfill the overall OMM targets.
Ensure Process adherence for own unit Manage unit to adhere to Ericsson Service Delivery Strategies Ensure that relevant information about the Strategies are spread in unit
Technical skills - you have / you are :
A minimum of ten years of experience in managed services environment, out of which at least five years as manager in the telecom management environment
Familiar with Ericsson Service Delivery Portfolio for Managed Services and Hosting
Able to communicate clearly in project team and management environments
Priority setting to resolve conflicting goals with restricted resources
Excellent communication and reporting skills
Good understanding of financial control and reporting
University degree in Engineering, Mathematics or Business Administration, or possess equivalent experience in a related field. MBA is a plus
Deep understanding of the managed service delivery business requirements
Deep understanding of the Ericsson Service Delivery Processes for Managed Services and Hosting
Excellent understanding of service providers / operators business requirements
Expert in use of Ericsson process measurement tools
Expert in Operations In-House Tools and SDT Tools Environment used in Managed Services Delivery
Ensure that relevant information about the Strategies are spread in unit
Soft skills - you are / you have :
Result oriented with good skills in leading and motivating people and conscious of responsibility
Flexible and responsive to changing work patterns and demands. You have a thorough and methodical approach to work
Highly developed skills in interpersonal communication
Highly developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture
Fluent in written and spoken English. Additional language skills a plus
Working with People
Formulating Strategies & Concepts
Relating & Networking
Adhering to Principles & Values
Leading & Supervising
Adapting & Responding to Change
What we offer
We will value your competences
You will work in a dynamic company along with the smartest people in the industry
You will benefit from a wide range of learning and transfer knowledge from / to your colleagues
You will have access to latest technology and support to showcase your bright ideas
You will enjoy Ericsson’s ways of working that value the importance of work life balance
Work from home and flexible work schedule
Benefits package : including premium healthcare & gym subscriptions
You will be part of an active community via Brand Ambassadors, CSR Activities, Sports Teams etc.