Do you want to be part of a dynamic and fun team while learning your way around the latest in cloud technology?
Do you want to learn the complex world of Cloud and Servers?
Do you like to work hard and game hard?
If yes, this is the team for you!
What we need from you :
Fluency in French and English
Diploma / Degree holder or pursuing Bachelor Degree Courses
Knowledge of Windows clientsis preferable but not mandatory
Knowledge of messaging clients is preferable but not mandatory
Previous Technical Support or Customer Support experience would be an advantage
Pleasant and positive attitude;
What you will do
Handle support cases
Connect with customer by phone / email / chat
Understand customer issue
Research / reproduce the issue
Deliver and implement a solution
Educate the customer on product usage
Collaborate with various teams internally and externally, work in common to resolve customer issues
Prioritise customer experience
Opportunity to work in a young and dynamic environment;
Attractive benefits package;
Health insurance and dental scheme;
Opportunity to develop and learn constantly
Access to internal trainings (job related and soft skills trainings).