Key Qualifications :
Education : Bachelor’s degree, degree in Finance is considered in advantage
Min years of experience : entry to mid level
Languages : Portuguese (medium - advanced) and advanced English
Domain experience : Customer Service
Accounting & Reporting
Change & Improvement Management Skills
Job Summary :
We are looking for a Support Services Advisor with Portuguese language skills to provide dedicated first line support to customers who include internal end users, Ericsson suppliers and Ericsson customers for the services delivered by the Shared Services AND global units.
This requires receiving and registering inquiries, solving them or referring to the relevant secondary support team. The result is resolved inquiries allowing freed-
up time and thereby higher productivity for the customer.
You will handle inquiries
Execute in processes, services, and scope
Provide support or perform tasks in projects
Initiate improvement activities
Ericsson is the world’s leading provider of technology and services to telecom operators.
Ericsson leads and innovates in 2G, 3G and 4G mobile technologies, drives the services and system integration business and is the undisputed leader in managed services.
More than 2 billion subscribers interact and communicate thanks to our network infrastructures and our capabilities to manage and support customer operations.
Through continuous innovation, the company has been driving social and technological change for 135 years, creating state-
of-the-art telecommunications infrastructure, multimedia solutions and services at the disposal and benefit of the whole society.
Working in more than 180 countries, Ericsson is advancing its vision of being the prime driver in an all-communicating world through innovation, technology, and sustainable business solutions.
We employ more than 90,000 people, including more than 45,000 professional in our global services team.
More than 1,300 consulting and system integration projects are delivered yearly in multi vendor and multi-technology environments to Operators, Governments, Utilities and Transport Organizations. APPLY