Team Leader - Monitoring Team
Romania-Cluj-Cluj Napoca
1 zi în urmă

Consider a new opportunity

The Team Leader must have strong organisational and interpersonal skills. This is a people management role with a strong focus on process and planning.

Hands on technical work is limited, however good understanding of the team’s technical capabilities is mandatory.

Responsibilities :

  • Ensure team and individual KPI targets are achieved
  • Develop and implement standards and drive adherence to processes, ensuring correct practice and correcting behaviours contrary to these
  • Work together with the Workplace Services Sub-unit Head to recruit new staff and mitigate team attrition
  • Own the new starter induction process (documentation, training and review)
  • Own the team’s technical development planning in agreement with the organisation’s technical skills requirements
  • Seize project involvement opportunities based on the team’s technical capabilities and resource availability
  • Coordinate the team’s involvement in shift left initiatives and technical training programs for other junior teams
  • Provide support and challenge to enable staff to work towards their career goals
  • Serve as a management escalation point for the team
  • oLiaise with other teams and departments leadership for functional escalations

    oInitial management of any complaints regarding individual performance issues

  • Team performance measurement and activity reporting
  • Manage the team schedule in agreement with the organisation’s requirements
  • Actively engage Operations Management and Service delivery to ensure the proper delivery of service
  • Mandatory :

  • Strong / fluent written and verbal communication skills in English
  • Good technical knowledge of enterprise infrastructure and monitoring services
  • People oriented able to manage different personalities and take appropriate actions for handling potential conflicts within the teams.
  • Desirable :

  • Good knowledge of Linux OS
  • Previous experience in a monitoring function
  • Experience working in a managed services or service provider company
  • Good knowledge of monitoring software (Nagios, Zabbix, ScienceLogic, Solarwinds)
  • Understanding of the MSD project and other processes (e.g. change control)
  • Good understanding of the ITIL Service Operations main processes
  • Full-time

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