Tape Support Engineer
Oracle
Romania-Bucharest, District 2
7 zile în urmă

Preferred Qualifications

Oracle provides the world's most complete, open, and integrated business software and hardware systems.

Qualifications :

  • Technical degree i.e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics;
  • Relevant technical hardware experience, preferably at least one year prior working experience with Oracle hardware products
  • An ideal candidate would have primary skills including an education in electronics and / or mechanical engineering. In addition, a good understanding of storage SANs, operating systems, and tape storage and backup applications is desired.

    Some other desired knowledge and experience areas include :

  • Tape libraries and tape drives from StorageTek / Sun, IBM, HP, Quantum, etc.;
  • Transport technologies such as Fibre Channel, SCSI, ESCON, FICON, SAS (Serial Attached SCSI);
  • Fibre Channel HBAs and drivers;
  • SAN switches and FC-SCSI bridges / routers;
  • Operating Systems (Linux, Solaris, HPUX, AIX, etc.);
  • Needed soft skills include :

  • Excellent verbal and written English Language communication skills;
  • Strong problem solving and trouble shooting skills;
  • Ability to successfully handle difficult situations;
  • Excellent interpersonal skills, customer focus and good organizational skills.
  • Detailed Description and Job Requirements

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

    As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

    Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

    Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

    Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.

    Solutions often take time to develop through research, collaboration or problem replication.

    Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.

    One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.

    e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience and professional certification (i.

    e., CNE, MCSE, CPA, Oracle, etc.).

    As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made.

    This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).

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