middle SECOND LINE TECHNICAL SUPPORT SPECIALIST
Edurom
Bucharest, RO
‎în urmă cu 5 ore

The company is the global leader in e-Invoicing and Purchase-to-Pay solutions with more than 1 mil. users in over 60 countries.

Responsibilities :

  • Second line support for complex incidents and requests
  • Technical problem solving
  • Replicate and investigate customer issues
  • Providing guidance to customers regarding our software products via e-mail
  • Classification and resolution of support requests via own help-desk ticketing system
  • Evaluation and prioritization of support inquiries
  • Contribution to the improvement of internal processes and routines
  • Qualifications :

  • Fluent in English, written and verbal
  • Good know-how regarding Microsoft Windows, usage of common office PC applications and commonly used internet browsers
  • Familiar with log files investigation for solving issues on different Operating Systems
  • Knowledge of XML, HTML
  • Knowledge of SQL commands
  • Basic knowledge of data transfer protocols (HTTP(S), (S)FTP), encryption and electronic signatures
  • You enjoy working with and for our customers and have significant experience in support jobs
  • Knowledge of ITIL : incident & problem management (optional)
  • Team player with customer service skills
  • Ability to learn quickly and efficiently new products and tools
  • Job responsibilities require excellent problem solving skills. Familiarity with processes of ERP systems, travel management, purchase management or invoice automation is an advantage as well.

    Benefits :

  • Attractive salary package;
  • Meal tickets;
  • Health insurance;
  • Team building events;
  • Working with a great team in a welcoming office environment located in Palas;
  • Significant development opportunities within the company.
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