The company is the global leader in e-Invoicing and Purchase-to-Pay solutions with more than 1 mil. users in over 60 countries.
Second line support for complex incidents and requests
Technical problem solving
Replicate and investigate customer issues
Providing guidance to customers regarding our software products via e-mail
Classification and resolution of support requests via own help-desk ticketing system
Evaluation and prioritization of support inquiries
Contribution to the improvement of internal processes and routines
Fluent in English, written and verbal
Good know-how regarding Microsoft Windows, usage of common office PC applications and commonly used internet browsers
Familiar with log files investigation for solving issues on different Operating Systems
Knowledge of XML, HTML
Knowledge of SQL commands
Basic knowledge of data transfer protocols (HTTP(S), (S)FTP), encryption and electronic signatures
You enjoy working with and for our customers and have significant experience in support jobs
Knowledge of ITIL : incident & problem management (optional)
Team player with customer service skills
Ability to learn quickly and efficiently new products and tools
Job responsibilities require excellent problem solving skills. Familiarity with processes of ERP systems, travel management, purchase management or invoice automation is an advantage as well.
Attractive salary package;
Team building events;
Working with a great team in a welcoming office environment located in Palas;
Significant development opportunities within the company.