Application Technical Support with Portuguese (in shifts)
I Future NXT
Bucharest, Bucharest, Romania
23 zile în urmă
source : Europe Language Jobs
  • Customer Service agents support end user in day by day operations with specific applications
  • Receives and assess claim according to defined procedures / routines
  • Receives and logs all e-mail / web / phone call and ensures proper documentation
  • Research of required information using available resources, user guides and match complaints with known errors and problems
  • Support in using application functionalities, identification of possible workaround
  • Identify and escalate priority issues
  • Complete call reports in according with coordinators
  • Helps agents in routing complaints to appropriate second level group
  • Inform coordinators of the existence of new problems and of unmatched or pervasive incidents
  • Fluency in Portuguese and English
  • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office)
  • Verbal and written communication skills
  • Listening skills
  • Problem solving and analysis
  • Customer service orientation Ability to cover 2 shifts :
  • 2PM-11AM
  • Attractive benefits package including : coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription
  • Access to a global network of knowledge and resources
  • Extensive training through a variety of methods online, classroom, etc.
  • Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries
  • An experienced Career Counselor to guide you and check on your progress
  • Interesting and challenging work for the world’s leading companies our clients
  • Professional growth opportunities that recognize individual contributions and performance
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