What are we looking for?
SYKES Learning & Development team is a dynamic, responsive and flexible group of professionals. As such we are looking for someone with ability to work in a fast-
paced environment, with strong communication skills, to build relationships with senior stakeholders and gain immediate buy-
in and credibility. You will also have :
Proven track record in training environment
Excellent written and oral communication and presentation skills (in English)
Graduate in L&D field or working towards an appropriate L&D qualification
Experience of working in a multi-cultural, commercial business (preferable Contact Centre) environment
Experience of developing and delivering blended development solutions
Experience of implementing and managing assessment and / or development centres and also succession planning process
Ideally accredited to deliver Situational Leadership (Hersey model.) and Insights Discovery
Ability to influence at all levels within the organisation
Team player, internally motivated self starter
A successful facilitator with strong coaching skills
A basic knowledge of HR processes and procedures
Computer literate with a good working knowledge of Word, Excel and Outlook
What will you be doing?
You will be managing a number of Learning & Development initiatives, which support our wider business strategy.
Designing and delivering a range of training interventions and leadership solutions across Europe and Africa
Coordinating and evolving the L&D plan for Cluj, Sibiu,Oradea & Brasov, to support business growth
Supporting succession planning to identify our future leaders
We will provide you with :
A fantastic opportunity to work with a wider team of Learning & Development professionals, regionally and globally, to collaborate and share best practice.
The chance to continually professionally develop & enhance your skills
Become part of a multi-cultural and diverse community
Be a key partner to the business in developing value-add solutions
The ability to see the direct impact you have made, through the people you develop
Exposure to a wide scope of development activities
Access to a variety of benefit packages
Why join SYKES?
SYKES’ people are real people motivated, intelligent, resourceful, caring and committed to quality service and continuous improvement.
We are a well-established international organisation. Our site in Cluj was founded in March 2010 and has grown to over 1000 employees.
We serve our clients in the field of IT, telecommunication and multimedia by providing customer support via phone, chat and e-
mail in 17 different languages. We are a family-run company, with a strong focus on developing our people.
SYKES Learning & Development team is a dynamic, responsive and flexible group of professionals.
We are looking for someone with ability to work in a fast-paced environment, with strong communication skills, to build relationships with senior stakeholders and gain immediate buy-in and credibility.