middle TECHNICAL SUPPORT
Edurom
Bucharest, RO
28 zile în urmă

The company is the global leader in e-Invoicing and Purchase-to-Pay solutions with more than 1 mil. users in over 60 countries.

Responsibilities :

  • First line support for complex incidents and requests
  • Technical problem solving
  • Replicate and investigate customer issues
  • Providing guidance to customers regarding our software products via e-mail
  • Classification and resolution of support requests via own help-desk ticketing system
  • Evaluation and prioritization of support inquiries
  • Contribution to the improvement of internal processes and routines
  • Qualifications :

  • Fluent in German, both written and verbal
  • Fluent in English, written and verbal
  • Good know-how regarding Microsoft Windows, usage of common office PC applications and commonly used internet browsers
  • You enjoy working with and for our customers
  • Team player with customer service skills
  • Ability to learn quickly and efficiently new products and tools
  • Previous experience in support jobs constitutes an advantage
  • Job responsibilities require excellent problem solving skills.

    Benefits :

  • Attractive salary package;
  • Meal tickets;
  • Health insurance;
  • Team building events;
  • Working with a great team in a welcoming office environment located in Palas;
  • Significant development opportunities within the company.
  • Aplică
    Aplică
    Email-ul meu
    Făcând clic pe "Continuați", sunteți de acord că nevoo colectează și procesează datele personale pe care le-ați furnizat în acest formular pentru a crea un cont nevoo și pentru a vă abona la alertele noastre prin e-mail, în conformitate cu Politica de confidențialitate . Puteți să vă retrageți consimțământul în orice moment, urmând și pașii .
    Continuă
    Formular