Our team is searching for a Desktop Mobility specialist, for one of our clients, located in Cluj-Napoca, a global solutions provider focused on healthcare ICT and mobile workflow solutions.
Successful completion of an approved IT related qualification :
1. Deploying Windows Desktops and Enterprise Applications;
2. Administering System Center Configuration Manager and Intune;
3. Planning for and Managing Devices in the Enterprise.
Good working knowledge of other infrastructure systems, such as Back Up system, Citrix, WM Ware other Windows and Microsoft applications;
Knowledge in supporting and evolving in Active Directory, DNS, DHCP, Filesystems, Monitoring (OP5 monitoring system, SCOM, OME);
Must possess a good standard of written and spoken English and must be able to communicate effectively with users at all levels within the organization;
Demonstrated ability to achieve successful outcomes in handling tricky situations and customers;
Demonstrated ability to work within the Infrastructure environment and to be able to work with other related departments;
Demonstrated ability to work on own initiative to independently resolve problems;
Demonstrated a good knowledge of supported hardware, software and applications;
Be a good ICT team member communicating changes and help resolve issues globally;
Attend and contribute to projects.
Keep Infrastructure monitored and keep track of hardware failure;
Maintain and evolve design, configuration and documentation;
Keep looking forward for modern technologies;
Monitor current system for parches and cumulative updates;
Work with global changes and projects;
Provide second / third-level contact and problem resolution for users with supported hardware, software and application problems;
Provide accurate and timely logging of all incidents;
Assist in producing management reports from the Help Desk Software;
Maintain an in-depth knowledge of infrastructure hardware, server software and applications;
To liaise and work with other functional ICT areas including project teams to ensure that any changes are rolled out and infrastructure maintained;
Review and update documentation as and when required;
As and when required assist with root cause incident investigation work;
Assist ICT colleagues globally if needed.