Ideal candidate :
Excellent verbal and written communication skills in French or English
Usage of MS Office and MS based applications,
Hard working, performance driven, solution oriented, team centric,
Available to work business hours in shifts between 08.00 and 20.00, Monday to Friday,
Basic technical support experience is considered advantage.
Main duties :
Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
Put knowledge and training to work in resolving as many incidents as possible on initial contact;
Prove attention to details in recording and classifying all incoming technical incidents;
Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
Be part of the team and help your folks meet the service performance indicators;
Make our customers and users have a great day after talking to you;
Learn, grow and have fun!
Competitive salary package made of base salary, performance bonuses and meal tickets;
Consistent benefits package : transportation allowance, medical subscription from a list of providers, gym subscription and discounts including preferential rates to 7Card, Bookster corporate library subscription, free hot beverages;
Flexible location : possibility to work in the office or remotely;
High quality external and internal technical trainings;
Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;
Team events : up to 3 team building activities per year, Christmas party for both employees and kids, Employee Summer Festival, 1st of June kids party;
More benefits depending on the length of service;
Lateral and management career opportunities.