Service desk technician with Dutch & English
HELPLINE
Timișoara
15 zile în urmă

Job Description

Multi-tasking may be a challenge for some, but if it's your kind of challenge, this job may be perfect for you. As a Service desk technician you'll be a problem-

solver, device & software technician and more-all while being positive and professional.

And you'll also be a hero when you solve our customer's challenges.

Responsibilities :

  • Provide second line IT technical support (windows, office) with accurate and creative solutions to customer problems which can be handled remotely and for business application support.
  • Research, resolve, and respond to complex issues (office, windows, outlook, internet...) received via telephone calls from customers as well as issues escalated by the 1st line support
  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
  • Demonstrate excellent customer service at all times
  • Remote software installation via SCCM
  • Rights attribution by using Active Directory
  • Technical support for Windows, android, IOS, printers
  • Support for Citrix , different applications specific for the client
  • What we offer :

    Central building offices with excellent view on the city, top facilities and equipment

    Competitive salary, performance bonus, meal tickets and gift vouchers

    Essential experience / skills

    Knowledge in at least one of domains such as electronic messaging, data bases, storage, security, redundancies, virtualization

    Knowledge of one or more specific technical fields among : PCs, Active Directory, networks, Windows, remote control tools, Level 2 office applications, electronic messaging, printers, Internet use and connection, VPN, telephony.

    Spoken languages : Dutch & English

    Previous service desk or customer care experience,

    Aptitude for providing positive customer service,

    Questioning skills.

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