Job Posting Date
Jul 30, 2018, 7 : 01 : 48 AM Summary of the Role This role is part of the Emerson Service Delivery and Operations Organization.
The Project Engineer will have ownership of the technical implementation of Telephony services as defined by Emerson IT in Europe and Middle-
East. She / he will be responsible to deliver agreed levels of services to internal customers and to use associated applications, technology and infrastructure supporting delivery of these services in an ITIL inspired environment.
Emerson IT Services span a variety of businesses, sites and user base count, going from small sales offices to large manufacturing and engineering facilities, serving 60,000+ users and 500+ sites worldwide Specific Responsibilities General
Be responsible for the technical implementation of all Telephony services in Europe and Middle-East, providing high skills and experience for major and complex sites
Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards and procedures, liaise with other teams when required
Maintain the required level of skills to meet excepted level of service in accordance with technology and business trends
Provide the Telephony design and bill of material according to the existing service standards for large and complex rollouts
Apply the right technical implementation in collaboration with the Service Delivery and Telephony Operation team and play a consultant role for medium / small rollouts
Collaborate with subcontractors in promoting the right best practices / standards to guarantee smooth rollout and efficient transition to the Service Delivery & Operation team after cut-over
Report to the service owner and relevant parties any need for deviation for review and validation
Make sure that configurations changes are executed in full respect of Change Management process and procedures
Be instrumental in any Go or No-Go decision, ensuring business continuity
Closely collaborate with the Project Manager and escalate any deviation in the execution of his tasks
Be the trusted bridge between the Service Delivery and Operations organization and the Telephony Service Design and Transition teams
Be part of the CSI (Continual Service Improvement) process and report any need for improvement to optimize the Service Provisioning and its support (design, process, test and release, tools, documentation)
Collaborate with Telephony Service Owner and any relevant IT organizations to improve the global Service
Participate to the necessary documentation and procedures definition and maintenance
Education / Qualification Requirements of the Role Education
Bachelor degree in Computer Science, Telecommunication or equivalent, but experience may be considered in lieu of formal education
Minimum 3 years’ experience in Telephony technical rollouts
ITIL or equivalent awareness or certification
Fluent in business English (speaking and writing)
Specialist in his area of expertise knowledge of current trends in the specific field, plus good understanding of peripheral environment (Script, LAN)
Professional certifications for Telephony technologies (CISCO certifications)
CCNA Collaboration, CCNP Collaboration, CCIE Collaboration are preferred
Effective communicator ability to manage challenge of remote communications through multiple tools (Instant Messaging, e-
mail, phone, project management interface)
Experience in working on medium / large projects
Ready to travel (10 % of the time)
Flexible attitude towards working hours
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.