Customer Service Advisor with German and English
Iași, RO
1 zi în urmă
source : Târgul de Cariere

Requirements :

  • Fluency in German
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure
  • Available to work in shifts
  • Position located in Iasi (Palas) and Suceava (Iulius Mall)

    Main accountabilities :

  • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact
  • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages
  • Proactive flagging incidents where no knowledge solution was found
  • Meeting or exceeding the level of Service when responding to all incoming incidents
  • Accurate and timely hand off to other resolving teams
  • Benefits :

  • Flexible schedule
  • Attractive salary package
  • Meal tickets
  • Private Health insurance
  • Foreign language courses, trainings and certifications
  • 7card discount
  • Other bonuses as per company policy
  • Significant development opportunities within the company
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