Application Technical Support with English
Accenture
Bucharest, Romania
23 zile în urmă
  • Job description
  • Technical Support agents assist end users in day by day operations with specific applications;Receive and assess claims according to defined procedures;
  • Receive and log all e-mails / web / phone calls and ensure proper documentation;Research of required information using available resources, user guides and match complaints with known errors and issues;
  • Support in using application functionalities, identification of possible workaround;Identify and escalate priority issues;
  • Helps agents in routing complaints to appropriate second level group;Attend to information requests from customers and track the status of consignments on the system;
  • Handle operational queries with a sense of urgency and deliver an accurate final job;Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
  • Take steps to improve performance based on coaching. Our offer- Competitive salary and performance bonuses- Attractive benefits package including : coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription-

    Opportunity to practice your language skills with native speakers- Access to a global network of knowledge and resources-

    Extensive training through a variety of methods online, classroom, etc.- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries-

    An experienced Career Counselor to guide you and check on your progress- Interesting and challenging work for the world’s leading companies our clients-

    Professional growth opportunities that recognize individual contributions and performance- A flexible approach that allows an appropriate work / life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-

    to-day life. Choose Accenture and make delivering innovative work part of your extraordinary career!

  • Basic qualifications
  • Fluency in English (min B2), both written & spoken;
  • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
  • Verbal and written communication skills;
  • Active listening skills;
  • Detail-oriented and analytical thinking;
  • Positive can-do’ approach;
  • Problem solving and analysis skills;
  • Customer service orientation.
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