Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.
The Bucharest based center started its operation in 2014. Now it serves as a center for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.
Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.
Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets. The Budapest based center started its operation in 2007.
Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.
Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.
Your day to day :
Ensure timely and effective resolution of end-user IT related issues
With these activities you will have a great impact on our business :
Resolves issues and coordinates issues’ resolution with other groups
Collects data for internal reporting.
Ensures service level agreements’ fulfilment
Improves the 1st call resolution rate by sharing knowledge to the L1 agents
Provides continuous improvement ideas
Provide telephony backup in order to ensure that SLA targets are met based on business requirements& workload (peaks).
Schedule availability to work in extended shifts, the schedule can be changed based on the business requirements
With these skills you are a great candidate :
Team working skills
Understanding of solutions and correct management of problem solution
Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
Understanding of client's issues
Analysis and problem solving
Sounds like the perfect job? We’ve got even more to offer :