Service Desk Agent L2 with German
Vodafone Limited
Romania,Bucharest
5 zile în urmă

Be a member of a fast growing international organization! Vodafone Shared Services Europe is part of the Vodafone Group and operates in two EU countries as a commercial HUB for Vodafone activities all around the world with almost 3000 colleagues.

The Bucharest based center started its operation in 2014. Now it serves as a center for excellence in Technology, Customer Service, Fraud, Security Services and Finance hub.

Our Technology department is focused on Enterprise Product and Services, Infrastructure Management, Applications Operations and Customer Service Desk.

Using state of the art technologies, we are offering hi-tech solutions to Vodafone clients in 6 European markets. The Budapest based center started its operation in 2007.

Now it serves as a Financial, Enterprise, Business Intelligence, HR and Sourcing HUB, continuously focusing on supporting and improving processes in 29 countries and offering solutions to 150+ Vodafone Enterprise Customers.

Join us in Romania and in Hungary and be part of our global team, supporting Vodafone clients around the world.

Your day to day :

Ensure timely and effective resolution of end-user IT related issues

With these activities you will have a great impact on our business :

Resolves issues and coordinates issues’ resolution with other groups

Collects data for internal reporting.

Ensures service level agreements’ fulfilment

Improves the 1st call resolution rate by sharing knowledge to the L1 agents

Provides continuous improvement ideas

Provide telephony backup in order to ensure that SLA targets are met based on business requirements& workload (peaks).

Schedule availability to work in extended shifts, the schedule can be changed based on the business requirements

With these skills you are a great candidate :

Team working skills

Understanding of solutions and correct management of problem solution

Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.

Self-awareness.

Understanding of client's issues

Flexibility

Analysis and problem solving

Sounds like the perfect job? We’ve got even more to offer :

  • Work from Home You can get to work remotely from anywhere you choose!
  • Medical and dental services
  • Life insurance
  • Dedicated employee phone subscription
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
  • You get to work with tried and trusted web-technology
  • Getting in on the ground floor of a technology changing company
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