Job Summary :
Interact with customers to provide program support including the accurate relay of information in
response to inquiries and to handle and resolve complaints.
Essential Functions :
Provide program support to enrolled clients by completing regular and routine follow up based on
Receives client requests by telephone, e-mail or mail
Analyze, resolve or forward requests to the appropriate person for resolution.
Request updated correspondence, correct records, and adjusts errors.
Resolves customer queries and concerns
Maintains liaison with other departments regarding program status and changes
Additional Responsabilities :
Provides relief as needed for other Customer Service Reps
Performs other duties as assigned by supervisor
Experience and Background :
Able to complete verbal and written correspondence in English
Clear telephone voice and positive demeanor
Ability to operate general office equipment including computer, phone and fax
Familiarity with Microsoft Office applications
High school diploma required
Working Hours from
4PM to 1AM Monday to Thursday
4PM to 10 PM on Friday