Customer Service Representative
Premier Pro Management
Napoca, RO
4 zile în urmă
source : Târgul de Cariere

Job Summary :

Interact with customers to provide program support including the accurate relay of information in

response to inquiries and to handle and resolve complaints.

Essential Functions :

  • Provide program support to enrolled clients by completing regular and routine follow up based on
  • status

  • Database maintenance
  • Receives client requests by telephone, e-mail or mail
  • Analyze, resolve or forward requests to the appropriate person for resolution.
  • Request updated correspondence, correct records, and adjusts errors.
  • Resolves customer queries and concerns
  • Maintains liaison with other departments regarding program status and changes
  • Additional Responsabilities :

  • Provides relief as needed for other Customer Service Reps
  • Performs other duties as assigned by supervisor
  • Experience and Background :

  • Able to complete verbal and written correspondence in English
  • Clear telephone voice and positive demeanor
  • Ability to operate general office equipment including computer, phone and fax
  • Familiarity with Microsoft Office applications
  • Education :

  • High school diploma required
  • Languages :

  • Advanced English
  • Working Hours from

    4PM to 1AM Monday to Thursday

    4PM to 10 PM on Friday

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