Description : The Customer Administrator’s primary role is to ensure the On Time Delivery of all customer orders, and provide commercial support to customers (both pro-
active and reactive), always striving to provide the highest standards of customer service in accordance with the Problem Solver principles.
Works with a wide range of colleagues in order to provide comprehensive commercial support to customers and the business.
Answer customer questions and support requests, providing comprehensive commercial support;
All order related activities, i.e. commercial check, initial technical check, order entry, expediting to ensure OTD, customer queries, pro-
active customer information, order updates, invoicing, etc.;
Proactive ownership of the repair / warranty / sales order life-cycles including entering all required information into the Company’s business systems, follow-
up and meeting agreed objectives;
Provide after-sales service to customers, including order follow-up and customer satisfaction calls;
Communicate with manufacturing for queries regarding lead-times, order status, escalations, etc.;
Proactive backlog management and expediting where required to improve Service Levels;
Keep all business systems up to date with relevant and required information, e.g. CRM, Informer.
Document customer satisfaction feedback in CRM, following-up as appropriate;
Involvement in process improvements, including identifying issues, bottlenecks, etc. and suggesting possible solutions in a timely manner;
Redirecting customer support requests to the correct owner as appropriate, incl. Rapid Response;
Conducting all business activities and all communication in a professional manner at all times;
Ensuring that all commercial information communicated internally and externally is complete, accurate and timely;
Ensuring purchase orders are commercially complete / accurate before processing for order entry;
Pro-active management of personal order backlog and performing timely date management in accordance with the agreed procedures;
Ensuring that activities are carried out according to agreed departmental KPIs and Procedures, and recorded in required business systems (constantly and comprehensively).
University degree (various);
2+ year previous experience in customer interactions related roles;
Languages : English and German at an advanced level, both spoken and written;
PC skills : MsOffice package, Internet, ERP knowledge will come as a plus;
Good communication skills, attention to details, planning and prioritizing, as well as problem solving ones are required.
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
Join our team and start your journey today.