RO_Program manager
CWT
RO-Bucharest
14 zile în urmă

1) Contract and performance measurement· Support to improve and optimize travel program· Proactive program recommendations· Regular monitoring of the agreed SLAs· Working under own initiative to improve the local travel program through constructivecommunication programs2) Local service delivery management· Support implementation process inclusive implementation of internal Agency systems and tools / change management process· Organize and lead travel team discussions· Settlement of operational issues· Ensure that client’s travel policy is considered and lost savings / Reason Codes are used accurateby the travel agents3) Business plans and reviews· Business plan development with client· Business reviews of travel program including : o client travel spend datao Contribute to benchmarking of clients with similar travel profileso Review of booking parameterso Financial overview of transaction fees / commission reports· Provide industry trend information4) Financials· Budget and forecast development· National Settlement process and reconciliation5) MIS / Reporting requirements· Monitor data quality and data acquisition monthly· Review of data and trends· Delivery of Ad hoc reports6) Communication· Proactive communication with client’s country travel manager· Facilitation clients training sessions· Local language communication facilitation· Facilitate cultural understanding of country specifics7) Online support (if applicable)· Participation to the online implementation· Recommendations to increase online adoption rate· Support change management support to improve adoption rate8) Security and Crises Management· In case of any flight delays or crises (e.

g. ashcloud, etc.) client request pro-active support andestablished crises process respond to ensure that travelers are contacted.

Qualifications

  • Education : University Degree Economic Studies are considered a plus· 3 years’ experience in an account management role· Background in Travel industry is considered a plus (TMCs, GDSs related activities, hotels)· Strong commercial understanding of business issues / opportunities· Strong analytical skills with ability to develop strategies, tactics and measurable implementation· Ability to explain complex situations or solutions competently and confidently· Ability to handle multiple projects simultaneously and assign priority according to companyguidelines· Must be self-
  • motivated, a proactive team player· Ability to organize, analyze details, prioritize and present information in an easy to understandmanner· Excellent written and verbal communication skills· Good sales / negotiation skills· Fluency in English ;
  • Primary Location

    RO-RO-BucharestWork from home : No

    Apr 5, 2018

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