1) Contract and performance measurement· Support to improve and optimize travel program· Proactive program recommendations· Regular monitoring of the agreed SLAs· Working under own initiative to improve the local travel program through constructivecommunication programs2) Local service delivery management· Support implementation process inclusive implementation of internal Agency systems and tools / change management process· Organize and lead travel team discussions· Settlement of operational issues· Ensure that client’s travel policy is considered and lost savings / Reason Codes are used accurateby the travel agents3) Business plans and reviews· Business plan development with client· Business reviews of travel program including : o client travel spend datao Contribute to benchmarking of clients with similar travel profileso Review of booking parameterso Financial overview of transaction fees / commission reports· Provide industry trend information4) Financials· Budget and forecast development· National Settlement process and reconciliation5) MIS / Reporting requirements· Monitor data quality and data acquisition monthly· Review of data and trends· Delivery of Ad hoc reports6) Communication· Proactive communication with client’s country travel manager· Facilitation clients training sessions· Local language communication facilitation· Facilitate cultural understanding of country specifics7) Online support (if applicable)· Participation to the online implementation· Recommendations to increase online adoption rate· Support change management support to improve adoption rate8) Security and Crises Management· In case of any flight delays or crises (e.
g. ashcloud, etc.) client request pro-active support andestablished crises process respond to ensure that travelers are contacted.
RO-RO-BucharestWork from home : No
Apr 5, 2018