The Project Administrator’sprimary role is to ensure the On Time Delivery of all customer orders, andprovide commercial support to customers (both pro-
active and reactive), alwaysstriving to provide the highest standards of customer service in accordancewith the Problem Solver principles.
Works with a wide range of colleagues inorder to provide comprehensive commercial support to customers and thebusiness.
Answercustomer questions and support requests, providing comprehensive commercialsupport.
Allorder related activities, i.e. commercial check, initial technical check, orderentry, expediting to ensure OTD, customer queries, pro-
active customerinformation, order updates, invoicing, etc.
Proactiveownership of the repair / warranty / sales order life-cycles including entering allrequired information into the Company’s business systems, follow-
up and meetingagreed objectives.
Provideafter-sales service to customers, including order follow-up and customersatisfaction calls
Communicatewith manufacturing for queries regarding lead-times, order status, escalations,etc.
Proactivebacklog management and expediting where required to improve Service Levels.
Keepall business systems up to date with relevant and required information, e.g.CRM, Informer.
Documentcustomer satisfaction feedback in CRM, following-up as appropriate.
Involvementin process improvements, including identifying issues, bottlenecks, etc. andsuggesting possible solutions in a timely manner
Redirectingcustomer support requests to the correct owner as appropriate, incl. RapidResponse.
Conductingall business activities and all communication in a professional manner at alltimes.
Ensuringthat all commercial information communicated internally and externally iscomplete, accurate and timely.
Ensuringpurchase orders are commercially complete / accurate before processing for orderentry.
Pro-activemanagement of personal order backlog and performing timely date management inaccordance with the agreed procedures.
Ensuringthat activities are carried out according to agreed departmental KPIs andProcedures, and recorded in required business systems (constantly andcomprehensively).
Adheringto local and international Emerson Trade Compliance and Quality Managementprocedures, as well as the Emerson Ethics policy, with respect to all businessactivities.
Adheringto Emerson’s commitment to Environment, Health & Safety as a core businessvalue
Otherresponsibilities as required
Customers(Engineers, Buyers, Sales Representatives, Users, etc. to provide pre-, during-and post- sales commercial support.
FieldSales and Service Engineers regarding commercial / technical customer support,visits, etc.
1+year experience in customer interactions
Languages : English advanced level
Languages : English advanced and another European language
PCskills : MsOffice , Internet, JDE-advanced
Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.
Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.
A dynamic environment is what you’ll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.
Together, we’re changing the world, and we have all the resources to help you achieve your professional goals.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you’ll find a variety of opportunities at Emerson.
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