Middleware Support Analyst
Bucharest, Bucharest, Romania
15 zile în urmă

Consider a new opportunity

Key Responsibilities :

  • 3rd Line Support for all services under the responsibility of Acquiring Infra support within the Production and Pre-Production and Dev / Test Environments
  • Rapid response to Production and Pre-Production Incidents raised by the Worldpay Technical Service Centre, in accordance with agreed Service Operating Model Standards
  • Provide Incident Fault Diagnosis and Resolution, engaging other Worldpay support teams as required
  • Deliver Support services to agreed Service Level and Operational Level Agreements
  • Proactive management of the Acquiring Platform environments and recommendation of measures to improve service delivery.
  • Ongoing evaluation of Worldpay Application services to identify potential issues such as Capacity, Performance, Resource, Process, Patching, Security, Vulnerability plus mitigation actions required
  • Escalation of critical issues in accordance with designated processes and procedures
  • Contribute to ongoing Middleware Service Improvements and promote knowledge sharing within the team to ensure consistent levels of support from all team members across the full Middleware product set
  • Produce and maintain relevant Technical and Operational documentation for Production and Pre-Production environments
  • Provide full and effective cover for other members of the team as required during absence
  • Raising and co-ordination of Change Requests including representation to Change Management and the Worldpay Change Advisory Board as required
  • Execution of Changes to the Production and Pre-Production environments under authorised and controlled change requests
  • Participate in Middleware on-call rota to provide out-of-hours support
  • Participate in discretionary projects / engineering tasks as requested by Line Management
  • Ensure that WorldPay Security Policies and Guidelines are adhered to for all Middleware services
  • Interface and maintain relations with other WorldPay teams, including Application Support and Business teams
  • Maintain excellent and effective working relationships with other I&O Teams, to ensure high standards of service during multi-
  • team support activities and Incidents

  • Participate in the shaping and continuous improvement of the Middleware Support team with minimal or no supervision to ensure systems are reliable and fit for purpose
  • Essential

  • 4+ years of experience working with WebSphere Message Broker (IIB), WebSphere MQ, ESQL and JAVA / J2EE.
  • Multiple project experience using IBM WebSphere Message Broker (IIB) and WebSphere MQ
  • Knowledge of IBM WebSphere Operation Decision Management (WODM)
  • Desirable

  • 3+ years experience of third level support for business critical production systems
  • Knowledge of the global payments industry or a good understanding of payments transaction life cycle will be an advantage
  • Knowledge of SolidDB database will be an advantage
  • ITIL Experience
  • Experience of Service Now
  • Experience of JIRA
  • SOA design and practices.
  • VMware virtualisation architecture and product suite
  • Java / JEE and associated concepts including Object-Oriented and Service-Oriented design
  • Strong industry experience in supporting high performance / availability messaging transactional processing
  • Evidenced track record of the development and maintenance of solution architectures, with applied understanding, at an enterprise level of application, data or security architecture.
  • Essential

  • Strong analytical skills coupled with a methodical approach to fault investigation and resolution
  • Service management ethos and disciplined approach to management of support tasks
  • Strong interpersonal skills, demonstrating a variety of influencing styles to enable effective completion of tasks both individually and within groups.
  • Builds sustainable relationships with colleagues and key individuals in the business and IT team from executive management through to technical levels.
  • Shows a desire to take the initiative, moving issues forward with clarity. Demonstrates an ability to think outside the box’ while defining solutions in a workable form.
  • Excellent Communications skills, written and spoken
  • Ability to communicate to a wide audience of professionals
  • Builds trust, willing to express opinions in debates, buy into decisions showing commitment and accountability.
  • Team player that promotes a collaborative work environment but at the same time is not afraid to positively challenge viewpoints in a constructive manner to achieve best results for the program
  • Experience of working in an onshore / offshore model.
  • Expert knowledge of IBM WebSphere Message Broker and WebSphere MQ.
  • Expert knowledge of implementing solutions using ESQL.
  • Expert knowledge of JAVA / J2EE.
  • Desirable

  • Oracle Fusion or Siebel experience would be advantageous
  • Strong Linux and Windows administration skills within a highly virtualised environment
  • DNS and Active Directory fundamentals, BIND Network fundamentals, including diagnostics with Unix tools RedHat Enterprise Linux 5 and 6 or Oracle Enterprise Linux
  • Able to manage multiple concurrent work requests in a fast-paced work environment
  • User knowledge of GIT, Jenkins and Nexus
  • Primary Location


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